Forum Discussion

JurgenLepla's avatar
JurgenLepla
Community Member
3 years ago

Windows shortcuts are not working after update...

Every time I update Articulate Storyline, the shortcut in the Taskbar and on the Desktop no longer work.  Each time, I have to recreate the shortcuts from the Start menu. Does anybody else also ...
storyline 360
EricSantos's avatar
EricSantos
Staff
3 years ago

Hi Jurgen,

Sorry for the trouble! What Kelly shared are the initial troubleshooting steps we recommend. The shortcuts should still work after the update, as it still points to the Storyline executable file.

We'd like to dig deeper into this. Will you be willing to share the Articulate 360 logs from your machine? Here's how:

  1. Open the Articulate 360 desktop app from your computer's system tray (by the clock) or the icon on your desktop.
  2. Press the F12 key on your keyboard or click the drop-down arrow in the upper right corner of the desktop app and choose Diagnostics.
  3. When the diagnostics appear, click the Logs tab at the top of the window, then click Export Logs at the bottom of the window.
  4. It may take a minute to collect all the log files. When it's finished, you'll see a system notification that the logs have been saved to a file named Articulate-Logs.zip on your desktop. Click Done at the bottom of the desktop app to close the diagnostics.
  5. Send the Articulate-Logs.zip file to us in a support case. We'll review your logs and let you know what we find.

Thanks for your patience, Jurgen!