Is L&D's role expanding in the age of AI?

Hi, Katie-Jordan​.

I hope your summer has gone well. Public school has started back in my neck of the woods, which means I get the chance to leave my house even earlier in the mornings to dodge as much traffic as possible driving to the office. 😂😂

Thanks for the tag and the prompt.

Context matters. For example, in my org, my team and I report to the VP of Contact Center. The learning content we create directly supports our 250+ phone agents. Thus, as our business exists today, there is no drastic shift in what we're asked to create (e.g., training on new policies & procedures, product knowledge, and system upgrades, etc.).

Regarding this question, "Where do you see the biggest opportunity, or challenge, for L&D right now?"

From my vantage point, I believe L&D is uniquely positioned to help its leaders frame AI use as a corporate imperative rather than "ad-hoc tools spun up in different departments with no real strategic weight behind it."

Companies are burning through cash because their employees are hitting token limits, but no one is steering the AI ship.

I encourage fellow learning leaders who can influence the AI conversation in their org to do so and quickly.

For me, instead of company leaders settling for incremental productivity gains, they should have folks coordinating and executing moonshots. 🚀🌘