Forum Discussion
How To Embed An ElevenLabs Conversational AI Widget Into SL360 Using JS!
Did anyone was able to make this work? It did not work for me ChrisHodgson
I just ran through the setup in the blog post and it worked perfectly. I only embedded the bare minimum chat agent into an empty project, but it listened and responded as expected.
Can you describe what is not working, if you see any errors in the developer panel console window (F12), and run through the steps of what you did? Or, perhaps post your sample project that is not working. Maybe you can make a free tier agent as the test case.
I don't use ElevenLabs, so I just made a free agent. It worked both when I uploaded it to my server and when I ran it locally from the published web folder. It does not work from Review since the microphone is blocked.
Thank you for your response. Actually the widget just doesn't appear when I publish. How do you create a free tier agent?
I just signed up for a free account from elevenlabs.io, and then created a new agent. You may need another email to create a new free account if yours is paid.
Login | Home tab | Agent Workflow button (top) | '+' next to Agents tab under Build in side menu | Blank Agent | Add First Message and System Prompt data, set LLM to Gemini 2.0 (leave the rest as default)
Copy key and paste into the sample code in SL project.
If you don't see the widget, there may be an error in the JavaScript trigger. Try pressing F12 while the project is open in the browser and click on the Console tab. See if there are any error messages listed.