Example
THE DELAYED ENTRÉE: A SERVICE RECOVERY SCENARIO
Hello!
I created a branching scenario based on Service Recovery framework.
Based on the principle of good customer service, respond to a complaining table and try to de-escalate an unfortunate situation.
Link:
https://360.articulate.com/review/content/4739c9f6-253d-4453-bfcc-7fbf54ff2c79/review
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