Forum Discussion
Is it possible to merge two accounts into one?
Hi,
Our eLearning team previously had Articulate 360 accounts, linked to a subscription plan, set up using older company emails. This year, for reason I dont fully understand, instead of renewing our existing subscription, out IT team created a new subscription, and added us all into it. However, they used our new email addresses, thus creating 'new' accounts for us. That means we no longer have access to our old content built under our old emails for Rise, and Review 360. Is there a way to 'merge' our old and new accounts together, retaining our old content on the new accounts?
For that, you need to work with the support staff. You can contact them here: https://access.articulate.com/support/contact
Hi Mark!
Glad to see Judy has been helping you!
I noticed that you've opened a support case being handled by my teammate, Darwin. It looks like Darwin replied to your e-mail sharing insight into your request. We can continue the conversation through your case to keep all information in one spot.
