Problem

For this portion of my customer service eLearning module, I wanted to create an immersive experience that would help the learner practice the decision-making process and the approved scripting they must adhere to.

Solution (my journey)

I wanted to try my hand at using Rise360’s AI Assistant for a CSR-to-customer interaction. But my attempt did not produce what I was looking for.

So…

Why not try to “vibe” it?

I switched over to Vibe Coding. I figured something “new” and “fresh” would liven up this customer service training module.

I abandoned it after 12 attempts. I got close to a viable solution, but still had a ways to go.

I returned to AI Assistant, used the proper format it needed, and tweaked the remainder of my scenario without using the avatar setting.

Lessons Learned

For a while, I was stuck in my head with the idea of “new and fresh.” But 10 out of 10 times, the simplest solution you build is likely the best possible one. Don’t underestimate simplicity.

Finally, sometimes using a tool you touch daily can blind you to its potential in a new way. That’s what my final solution is – Rise360’s native scenario builder without the typical avatars I’ve used in the past.

Conclusion

Though we have access to “new shiny” tools and “AI on the brain,” tried-and-true tools and techniques will never go out of style. We ought to continually revisit the tried-and-true to be reminded how cool they are. 😉

Click here to experience the demo I built. 👀

It also includes more details of the great learning experience I had. 📝

Disclaimer: my demo doesn't strictly adhere to the challenge's parameters (a scenario instead of learning objectives), but I thought this would be a good place to share this learning experience with the community.