Forum Discussion

LarissaLovejoy's avatar
LarissaLovejoy
Community Member
4 months ago

Reach360 - Course Specific Learner Notification

Hi! We really need a way to set learner notifications by course. E.g. - our internal compliance/regulatory trainings would need to have reminders at set intervals that other courses don't need. Also,...
reach 360
EricSantos's avatar
EricSantos
Staff
20 days ago

Hi sania_singhania​,

Thanks for checking in here! LarissaLovejoy​ brought up a great question about course-specific notifications in Reach 360, and I can see why you’d be looking for the same thing.

Having more control over reminder timing and who receives those reminders would make a big difference in managing certain trainings.

We’ve shared this idea with our product team so they can consider it as they continue developing notification settings. If there’s anything specific about your workflow that would make this even more helpful, feel free to add it here.

sania_singhania's avatar
sania_singhania
Community Member
20 days ago

Hi EricSantos​ ,

Thanks for your attention to my reply on this post, I really appreciate it. 

Do you mean that the learner notifications currently do not support the features listed above? To be specific, I am talking about customising who receives the reminders and for which course.

I would rather believe that these are very basic features, in which the triggers would be to either send someone a reminder of an approaching due date or something similar. If such basic features are not incorporated in learner notifications yet, then what are the features that are actually included?

Could you kindly give me a quick summary of all possibilities that one can have while using learner notifications for a particular course? Please consider it for individuals as well as on the group level.

Thank you for your assistance!

  • EricSantos's avatar
    EricSantos
    Staff
    19 days ago

    Hi sania_singhania​,

    Thank you for following up! To clarify, Reach 360’s learner notifications don’t currently support customizing reminders by course or choosing exactly who receives them.

    The notifications that exist today are global, which means they apply the same way to everyone assigned to training.

    You do have control over the content and timing of reminders at the account level. For example, you can adjust how often reminders go out and set recurring reminders that automatically stop once a learner completes their training.

    We’ve already shared the request for more granular, course-specific notification controls with our product team, and your added context really helps highlight why that would be valuable.

    If there’s anything else about your workflow that would make these options even more helpful, feel free to share it here.