Articulate 360 Teams: Reactivating or Replacing a Lapsed Subscription

If your Articulate 360 Teams subscription lapses, you could lose access to personal and shared content. The good news is that if you reach out to success@articulate.com within 60 days, you can reactivate a lapsed subscription and easily regain access to your content. However, if you miss the 60-day window, you’ll need to replace your previous subscription with a new one. Read on to learn what happens to your team members and content in both scenarios and how to get help. 

• Reactivate Your Subscription Within 60 Days
• Replace Your Subscription

Reactivate Your Subscription Within 60 Days

To restart your service and regain access to your content, reach out to success@articulate.com within 60 days of your subscription lapsing. We can help you reinstate your existing subscription. You'll keep all your personal and shared Rise 360 and Review 360 content, including the folder structure, with no need for any content transfers.

Replace Your Subscription

If your subscription lapsed more than 60 days ago, you’ll need to start a brand-new subscription. Visit the Articulate Pricing Page to purchase the seats you want, and then contact Sales at sales@articulate.com to help you transfer all team members and their content to the new subscription. Keep reading to learn more about how the process works.

• How to Request a Transfer to the New Subscription
• What to Expect

How to Request a Transfer to the New Subscription

Here's how to request a transfer to the new subscription from the lapsed one:

1. Find the subscription number for the lapsed subscription by referencing past order confirmations or renewal notification emails. (If you can't find the subscription number, reach out anyway. We'll do our best to get you set up.)
2. Determine which previous seat holders will join the new subscription.
3. Contact Sales at sales@articulate.com to share the information from steps 1 and 2.

What to Expect

Here's what your team members can expect for their user accounts, local project files, online personal content, and online shared content when they join the new subscription after the transfer is done.

User Accounts

Team members will have the same Articulate IDs (email addresses), passwords, and online content that they had before the lapse.

Local Content

Storyline 360, Studio 360, Replay 360, and Peek 360 projects saved on users' local computers stay there. Team members can access those files again once they join the new subscription.

Online Personal Content

We'll transfer the Rise 360 content and Review 360 items in each team member's personal folders to the new team. Personal content is associated with a user's Articulate ID, so team members will have access to all their content and keep assigned collaborator roles when the transfer is complete.

Online Shared Content

We'll transfer all shared content from the lapsed subscription to the new one, including:

• Rise 360 content in team folders
• Rise 360 shared block templates
• Rise 360 shared question banks
• Storyline 360 shared team slides
• Review 360 items in team folders

Team members will have access to the same shared content as they did before the transfer.

Reach 360

We’ll manually transfer the users, groups, reports, and content contained in your lapsed Reach 360 instance to your new subscription. Please note that there may be a delay between the activation of your new subscription and the transfer. Since the original data overwrites any data in your new Reach 360 instance, we recommend waiting until you have confirmation of a successful transfer.