Storyline: Customer Service Scenario
Scenarios are a great way to give your learners the opportunity to try out their new skills in a realistic environment. And thankfully, with all the Content Library 360 characters available to you directly in Storyline 360, building scenarios is super fast and easy. View this project in action.Storyline: Sensitive Employee Data Scenario
Including interactive, real-world scenarios in your online training can help learners put what they learn into practice. Want to see an example of what that could look like? Check out this project or download the file to take a closer look. Explore this project. This template will work for folks using Storyline 360, the continuously updated version of Storyline included in Articulate 360. Want to try it out? Get a free trial of Articulate 360 right here.Storyline: Customer Service Branching Scenario
Practice is one of the best ways to take what you’ve learned in training and figure out how to apply it in the real world. But when getting things wrong can have serious repercussions, doing that practice on the job isn’t always an option. That’s where a branched e-learning scenario can come in. This approach gives people a realistic but safe situation where they can test their new abilities and learn from their mistakes. In this example, you’ll see how learners can try out customer service skills they’ve learned elsewhere in one of the most stressful situations they’ll encounter—working with an angry customer. The decision points in this call center branched scenario don’t have obvious answers, which challenges people to stop and think critically before making a choice. Those choices change the story in meaningful ways, giving them subtle and realistic feedback. And while this branching technique may seem complex at first glance, it’s easy to set up using Storyline 360’s triggers. Explore this project. Want to take a closer look at how this project was built? This download will work for folks using Storyline 360, the continuously updated version of Storyline included in Articulate 360. Want to try it out? Get a free trial of Articulate 360 right here. And subscribe to our newsletter to find out about other helpful downloads.Storyline: Job Interview Branched Scenario
Want to give learners a safe place to hone their conversation skills? Try a branched scenario! Perfect for practicing what to say, a branched scenario includes realistic questions, responses, and reactions. And because the stakes are low, learners can make mistakes without fear—learning from their stumbles without facing real-world consequences. Inspired by a branched scenario template and article by Nicole Legault, this new download takes learners through some of the trickiest questions they might be asked in job interviews. Using Storyline 360’s slide layers, you can give custom feedback on each choice without having to add more slides. What’s more, the wide variety of character poses in Content Library 360 means you can also use body language to give learners even more clues about how they’re doing. Building your course in Rise 360 instead of Storyline 360? You can either bring this download in with the help of the Storyline block or use the scenario block to quickly put together a similar interaction! Explore this project Want to try building something similar in Storyline 360 but don’t have Articulate 360? Start a free 30-day trial.Storyline 360: Adaptive Scenario Template
Learn to work with Storyline's variables to create custom branching scenarios that adapt to the learner's performance in the e-learning course. You'll work with Storyline's built-in quiz and results slides to generate the scoring variables. Then, using conditional triggers, you'll redirect users based on their point levels during the course. Learn more about this project: View demo: View the final projectStoryline 360: Customer Service Scenario
In this customer service scenario you'll guide a ShopMart employee, Justine, through her first return with a customer. A few of the features used in this example: Freeform pick-one question slides Freeform pick-many question slides Freeform drag and drop slides Lightbox slide Content Library characters Content Library images Animations, states, layers, triggers, and more! Download the fonts: Abel and Freestyle Script Download the .story file here.Storyline: Task Prioritization Immersive Scenario Template
Need to teach your learners how to prioritize tasks? This immersive scenario is just the thing! Learners have to look around their desk to identify and analyze the tasks on their to-do list and determine whether they’re urgent and/or important. From there, learners must decide whether to do each task today, schedule it for later, delegate it, or take it off their to-do list. Explore this project. To learn more about how I designed this template, be sure to check out this article. And if you’d like to see two other example courses that teach these same concepts, head on over to this article.
