Simple Solution = Best Solution for Customer Interaction (ELH Challenge #538)
Problem For this portion of my customer service eLearning module, I wanted to create an immersive experience that would help the learner practice the decision-making process and the approved scripting they must adhere to. Solution (my journey) I wanted to try my hand at using Rise360’s AI Assistant for a CSR-to-customer interaction. But my attempt did not produce what I was looking for. So… Why not try to “vibe” it? I switched over to Vibe Coding. I figured something “new” and “fresh” would liven up this customer service training module. I abandoned it after 12 attempts. I got close to a viable solution, but still had a ways to go. I returned to AI Assistant, used the proper format it needed, and tweaked the remainder of my scenario without using the avatar setting. Lessons Learned For a while, I was stuck in my head with the idea of “new and fresh.” But 10 out of 10 times, the simplest solution you build is likely the best possible one. Don’t underestimate simplicity. Finally, sometimes using a tool you touch daily can blind you to its potential in a new way. That’s what my final solution is – Rise360’s native scenario builder without the typical avatars I’ve used in the past. Conclusion Though we have access to “new shiny” tools and “AI on the brain,” tried-and-true tools and techniques will never go out of style. We ought to continually revisit the tried-and-true to be reminded how cool they are. 😉 Click here to experience the demo I built. 👀 It also includes more details of the great learning experience I had. 📝 Disclaimer: my demo doesn't strictly adhere to the challenge's parameters (a scenario instead of learning objectives), but I thought this would be a good place to share this learning experience with the community.Fore! 😱 First Aid on the Golf Course
I could have made this longer but ran out of time. Originally, I wanted the scenarios to be videos but Veo 3.1 (Google Gemini) did not do what I wanted even though I used promptcowboy.ai for help. While some of the results were hysterically wrong, I couldn't use them. 😂 I used characters from Articulate, redressed and reposed them in Nano Banana (Google Gemini) and made them transparent with MS Designer, Articulate TTS, and the golf photos are mine (slide 1 is Yeamans Hall, Charleston, SC, 14th Hole - a great example of a Knoll hole, and the other background is Orchards Golf Club, South Hadley, Mass - probably the 6th hole lol I'm not 100% certain). https://360.articulate.com/review/content/6daebfc6-c8a5-4f7f-afc2-41b6e291ba22/review
Mission: Survive the Stakeholder 😅 | Things to Say & Not Say to IDs
Hi everyone! 👋 For this week's challenge, I decided to gamify the classic "Instructional Designer eye twitch" moments we've all experienced during project kick-offs. Welcome to Mission: Survive the Stakeholder! In this short interaction, you play as a project manager meeting with Alex, your ID. Your goal is to choose the right things to say to get the project moving without causing his stress meter to max out. Behind the scenes: Visuals: I generated the 3D Pixar-style character states using AI to capture those perfect, relatable expressions of creeping panic. The Tech: To make the stress meter feel fluid, I built a custom HTML/CSS/JS interaction and embedded it as a Web Object in Storyline. The custom slider is dynamically synced with the background video, so Alex's reactions update smoothly in real-time as your score changes. You can play the demo here: Mission: Survive the Stakeholder I had so much fun putting this together. I’d love to hear your thoughts! Did you manage to keep Alex calm, or is he currently updating his resume? 😂Can One Click Trigger a Cyberattack?
In today’s digital workplace, a single mistake can lead to serious business disruption. That’s why we developed a Scenario-First Cyber Awareness Activity that places learners inside a realistic cyberattack situation. Help your workforce learn how to spot threats, make safe decisions, and protect critical business data. See the Scenario-Based Training in Action https://www.swiftelearningservices.com/scenario-first-elearning-cybersecurity-awareness-training/Medical Emergency
This is my first E-Learning Heroes Challenge! My small team of 2 recently switched from Captivate to Articulate in December. This short scene is a current project I am working on for our emergency procedures training. I included the whole scene, not just the scenario. Link to Review 360- Medical EmergencyBurning Questions
Hello! Another tongue-in-cheek demo, with a serious message. But I don't recommend that you take this passive-aggressive route to explain gamification to your boss... This demo is built around an oversized slider, which is animated using rapid state changes controlled by Javascript. Video sections created in Powtoon. Any questions, please ask. I promise I won't turn you into a computer game character in a burning building. Try it for yourself here: https://bit.ly/elhc542
Lucifer Industries
Hello! I've always been fond of 'Start Late, Leave Early' - dropping learners into an unfamiliar scenario, testing their existing skills and knowledge, and only offering correction if they fail. So it's back to my favourite fictional workplace, Lucifer Industries, to test their evacuation procedures... This is a tongue-in-cheek way of illustrating how you can flip the script, ditch the learning objectives, and have the learner figure out what to do. The videos were created using Powtoon's AI text to video feature, and edited in Camtasia. https://bit.ly/elhc538
Navigating Team Conflict
Emily just presented what she thinks is the perfect solution. But the room went silent. One colleague's arms crossed. Another looked away. The team is divided, and momentum is stalling. What would you do? The Idea I was inspired by Emily in Paris, a show about navigating messy, real conflicts with style and empathy. So I created a scenario-based learning experience where learners step into her shoes and make decisions that actually matter. Instead of starting with learning objectives, the course opens with a problem. Two stakeholders. Opposing viewpoints. Time to choose your move. The best way to learn is by doing. Play through the interactive scenario here! How I Built It Comic strips generated with ChatGPT Single HTML artifact with 5 internal screens, 2×2 grid decision layouts Articulate Storyline integration via web objects About Me Jayashree Ravi Connect with me on LinkedIn!POSH Awareness Training: Scenario-First eLearning Course
One incident can impact your entire workplace. Train employees to recognise, respond to, and prevent workplace harassment. Explore POSH Scenario Training https://www.brilliantteams.com.au/posh-awareness-training-scenario-first-elearning-course/Gas Turbine Operator Scenario
For this week’s eLearning Heroes Challenge, I skipped the usual upfront learning objectives and started with a real-world scenario instead. The course opens during a gas turbine startup. Learners step into the role of the operator as things seem normal… until they’re not. A few warning signs appear, decisions are made under pressure, and then—boom—the scenario ends on a cliffhanger. By the time learners reach the formal topics and objectives, they already care. They know why the content matters because they’ve felt the pressure of the operator and are invested in, “What happens next?” Review link: https://360.articulate.com/review/content/62ecf666-5ac5-4b7c-afc4-c3b02afd7d76/review
