It looks like you may have been using Engage 360 when you saw this message. Can I ask if you were trying to import an Engage 360 interaction to Storyline 360 or something similar? And if so, would you mind sharing a screenshot of where exactly you saw this message so we can better assist you?
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Hello Shahd Alharby,
Happy to help!
You can check out this article for more details on how to install Storyline 360 on your computer:
It looks like you may have been using Engage 360 when you saw this message. Can I ask if you were trying to import an Engage 360 interaction to Storyline 360 or something similar? And if so, would you mind sharing a screenshot of where exactly you saw this message so we can better assist you?
Let me know if you have any questions!