Articulate Studio 13 update conflicts with PowerPoint 2010
Oct 02, 2015
Since installing the most recent update to Articulate Studio 13, I get error messages every time I try to reopen a project. I'm using PPT 2010. Articulate works like a charm all the way through publishing, but if I quit the project, PPT won't allow me to ever reuse it again. I get three error messages:
Error message 1:
I click Repair, and this error message comes up:
This makes no sense to me because nothing has changed on the computer other than installing the newest version of Articulate Studio 13. I click OK and get this final error message (DealerSocket - Contact Dashboard is the name of the lesson):
I click OK and it acts like it's going to work, but then doesn't let you save it. If you attempt to save it, you get this:
I've completely uninstalled/reinstalled Articulate, I've put all files on a local drive, I've tried creating a presentation from scratch and working off of older projects known to have worked in the past. Results are always the same. I thought it could be a PPT issue, but again, nothing on my system has changed except the installation of the new Articulate Studio 13 update.
I checked trust center settings and add-ins and couldn't find anything unusual.
Is this a unique issue, or has anyone experienced something similar? A thousand thanks in advance for your input.
5 Replies
Hi Randy,
A bug has been identified in Flash Player 19.0.0.185 that corrupts PowerPoint presentations with videos and Flash objects. Until Adobe releases an update to fix it, we recommend staying with Flash Player 18.
If a presentation becomes corrupt, PowerPoint will let you know that it found a problem and will ask if you want to repair it. When you repair it, PowerPoint will report that "some controls on this presentation can't be activated" and it'll attempt to remove the corruption. Unfortunately, it usually fails in this scenario, so we created a utility to repair your corrupt presentations.
Here's how to downgrade to Flash Player 18 and repair a corrupt presentation:
Thanks so much for your help. The fix worked beautifully! I guess it's an issue affecting many users, so your helpdesk team sent me the same thing. I set my Flash player to NOT update automatically anymore until I hear this issue has been fixed on their end.
Thanks again.
Happy to hear it Randy - and fingers crossed Adobe fixes this soon.
Ok, exact same problem here. I searched my installs for KB3087040 as your doc says, but I have no such file. What next?
Hi Russ,
Looks like you're in a few different threads about this issue - and in this one it seems to have been resolved?
This discussion is closed. You can start a new discussion or contact Articulate Support.