Out of sync video (talking head)
Oct 25, 2013
I recently purchased Articulate 13 (user of 09 for years) so that we could put output our training mods to the iPad. I have tried unsuccessfully to have our videos play with the audio matching the video. I have contacted support but have not gotten a solution yet.
I used Final Cut Pro to create my vids and have exported to .flv and .mov in every way conceivable to get these to play right. I have even adjusted the output levels within the publish section. I have sorenson squeeze as a tool...but none of their settings seem to help either.
If anyone has an idea what video and audio settings I need to use to export my final cut video to a flv file that will convert to the Articulate mp4 to play without audio lag that would be great.
And please no articulate staff helper that only answers with more questions and has no technical knowledge that will direct me to actual settings. Thank you.
2 Replies
Hi Suzanne.
I apologize for the difficulty and I do see that there was a misunderstanding on our end about the actual issue. I have escalated your case to one of my senior support engineers who will be following up with you.
HI Suzanne.
Do you have the source files that you can share with the support engineer? The one's that were not converted? If so, can you share them here.
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