Studio Presenter 360 IPC Handler not showing as option for add-in

Welcome to the community, Nicole ..and to Articulate 360! 

I'd love to lend a hand with this. First, can I confirm if you verified your PowerPoint Trust Center Settings? Here's how:

1. In PowerPoint, go to the File tab on the ribbon and click Options.
2. Select the Trust Center tab on the left side of the window that appears.
3. Click the Trust Center Settings button on the right side of the window.
4. When the Trust Center opens, select the Add-ins tab on the left.
5. If the box is marked to Disable all Application Add-ins, uncheck it.
6. Click OK twice, then restart PowerPoint for the changes to take effect.

Additionally, could you share a screenshot of what your COM Add-ins menu shows?

I did those and nothing displays. The Articulate.Presenter.lpc is not there

I have experienced this since I updated on 2/19/2020.

Installing the trial version of presenter 13, uninstalling  presenter 13, reinstalling studio 360 fixed for a brief time, and then I received the error again.

Hi Denise,

I see that you mentioned an error in this conversation as well, specific to the .ppam file.

Joshua popped in and provided an update:

I talked with our development team. It seems our use of Visual Basic for Applications (VBA) inside of Microsoft Office is what is causing this false positive in the reports. 
 
We'll work with the Anti-Virus vendors to clear this up. I'm not sure how long that will take, but I'll update you soon with an update. 

In the meantime, if your IT team will allow you to allowlist the file that will enable you to use Presenter 360 again.

Hi Mark,

I see you found the same conversation as well :)

We'll be sure to provide an update when we can.

What can i do to get the The Articulate.Presenter.lpc to show up for powerpoint 360

Hi Kimberly,

Thank you for reaching out!

Our team is looking into this error, and we will be sure to provide updates on this as soon as we have more details to share!

In the meantime, the comment from Joshua that Leslie provided should help enable Presenter 360:

if your IT team will allow you to allowlist the articulate.ppam file, this will enable you to use Presenter 360 again.

Hello,
I am sorry but we were able to get it all straightened out. It was operator error on the installation process.
Kim

USGS Mentoring and Leadership Intensive Program Manager

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Hi Kim,

Thanks for popping back in here and letting us know you got it resolved!

By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!