I talked with our development team. It seems our use of Visual Basic for Applications (VBA) inside of Microsoft Office is what is causing this false positive in the reports.
We'll work with the Anti-Virus vendors to clear this up. I'm not sure how long that will take, but I'll update you soon with an update.
In the meantime, if your IT team will allow you to allowlist the file that will enable you to use Presenter 360 again.
This is an excellent response! While it doesn't immediately solve the problem, I now understand the issue and don't have to continue searching for an answer.
5 Replies
I am getting this error as well. If I open Powerpoint, I get the error. And the ribbon doesn't work. And I uninstalled, reinstalled Studio 360
HELP
Hi Janelle,
Thanks for contacting us and letting us know that you're running into an error.
I've opened a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.
Hi Denise,
I just replied to your similar question here.
Hi Denise & Janelle,
I talked with our development team. It seems our use of Visual Basic for Applications (VBA) inside of Microsoft Office is what is causing this false positive in the reports.
We'll work with the Anti-Virus vendors to clear this up. I'm not sure how long that will take, but I'll update you soon with an update.
In the meantime, if your IT team will allow you to allowlist the file that will enable you to use Presenter 360 again.
This is an excellent response! While it doesn't immediately solve the problem, I now understand the issue and don't have to continue searching for an answer.
Thank you!
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