PowerPoint cannot load articulate.ppam addin

Hey there Robbi,

Sorry you're hitting this snag. That's not a fun error to get, and strange that it happened out of the blue! 

Since you've already done some troubleshooting on your own, I've submitted a case to our Support Engineers on your behalf. Your case number is 01064707 and one of our Engineers will be reaching out to you shortly!

I'll be keeping an eye on your case as well. ☺️

Thanks for that update Melissa and glad you got Update 9 installed! 

I am having so many issues with Articulate Studio 13 and 09. I could not remove either program using Control Panel so had to force uninstall using another software! Now, I've reinstalled 09 and receive the same error as above! NEED HELP ASAP!!

Hey Jsppeace,

I'm so sorry this is causing so much frustration! I'm having our support engineers reach out to you directly via email to get to the bottom of everything. Keep an eye out for support@articulate.com in your inbox!

I'd also like to verify a few details to include in your case:

1. What version of Windows are you running?
2. What version of Powerpoint are you using?
3. Are you running as the administrator on your computer?

Let me know!

I am getting the same error as Robbi. I am unable to link or embed YouTube videos in PowerPoint. Could this be related? I have PowerPoint 2013.

I'm getting this error, too. Running Windows 7 Enterprise, PowerPoint - Microsoft Office Professional Plus 2013, and yes, I am the administrator.

Helly Amy and Kerri!

Sorry to hear that you've run into a similar issue as well.

I popped in to check on Robbi's case and this is what was shared:

First, make sure that the Articulate add-in is enabled in PowerPoint. Here's how.

If the issue persists, please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.

I am also experiencing this issue but I was able to track the issue to Windows Defender blocking the add-in. I have also seen anti-virus programs such as AVG block this add-in but as of now no exceptions I make allow the add-in to run. Stuck in the water and waiting for support to schedule a date for a remote session.

Hi there Jacob,

Thanks for opening a case with our Support team! We want to get you the help you need, so you'll hear back from Renato about scheduling that remote session soon. 

I'm experiencing the same issue. I'm contacting our IT folks, but was this issue ever resolved with your support team, Alyssa?

Hi Lynne, 

I took a look at Jacobs case and see that he's still working with our Support team and his IT to figure this out. If you'd also like to connect with our Support Team they'll be happy to work with you one on one. 

I am facing the same error- Aritculate 360 with MS Office 365 Pro Plust. Please help!

Thanks

Hi Adam,

Sorry to hear you're running into the same issue and great call to open a case!

I see it's been escalated, so be on the lookout for a response soon from one of our support engineers!

I'm having the same issue.  I posted it in E Learning Heroes.  First, though, I tried all the steps in this article.

I submitted a Case, too. I'm running Windows 10.

Thanks for contacting the support team as well, Eileen. 

I see that you are good to go :)

I am having this issue as well. I repaired my Studio 360 and rebooted. still the same.  HELP

Hi Denise,

Thanks for contacting us to share that you're running into a similar issue.

I was able to take a look at Eileen's case and it looks like uninstall/reinstall worked well for her.

I've opened a support case on your behalf so that you can work directly with our support team as well and you should be hearing from someone soon.