I have been editing a bunch of software simulation videos recorded in Storyline. Mostly it has gone smoothly, but the file I am working on now shows the edits while inside the Action Fine Tuning window, but ignores them in preview mode.
Anyone experienced this and have any ideas as to what I can do? I'm going to try re-inserting the recordings and see if that works, but would appreciate hearing how others have handled this.
Our Support Team would love to have a copy of this behavior for troubleshooting purposes! Would you mind submitting a Support Case and including a copy of your .story file? Thanks!
I did reinsert the sim, and it is showing my edits as I make them. The problem is, my client recorded the sim and made a bunch of edits before sending it to me, so I have having to go one slide at a time to find the slides I need. Kinda tedious really.
"the file I am working on now shows the edits while inside the Action Fine Tuning window, but ignores them in preview mode. "
I am having this exact problem today. I have submitted a thread to the community forum but still no responses. Can you please tell me what the fix is for this?
Thanks for contacting us and sharing that you're experiencing a similar issue.
We haven't seen this issue in a while and it's not one that I'm familiar with.
Were you able to take a look at the solution Olivia shared here?
What version of Storyline are you currently using?
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
9 Replies
Good Morning, Jill.
Our Support Team would love to have a copy of this behavior for troubleshooting purposes! Would you mind submitting a Support Case and including a copy of your .story file? Thanks!
Just submitted a support case.
I did reinsert the sim, and it is showing my edits as I make them. The problem is, my client recorded the sim and made a bunch of edits before sending it to me, so I have having to go one slide at a time to find the slides I need. Kinda tedious really.
Jill
Thanks for submitting a Support Case, Jill.
I'll keep an eye on it as it moves through the troubleshooting process. Thanks again!
Hi
My Storyline no show the resource "Action Fine Tuning". Its because my version? Whats happen?
http://www.articulate.com/products/storyline-all-features.php
Thanks!
Renato
Good Afternoon, Renato.
Can you provide a screen capture or a screen recording of what you are experiencing? Thanks!
"the file I am working on now shows the edits while inside the Action Fine Tuning window, but ignores them in preview mode. "
I am having this exact problem today. I have submitted a thread to the community forum but still no responses. Can you please tell me what the fix is for this?
Hi Olivia,
I just replied to your other post over here.
Feel free to let us know what happens after you review those suggestions.
I have the same problem today. Is this a known issue that your engineers are working on or there's a workaround?
Hello Kyle,
Thanks for contacting us and sharing that you're experiencing a similar issue.
We haven't seen this issue in a while and it's not one that I'm familiar with.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
This discussion is closed. You can start a new discussion or contact Articulate Support.