Forum Discussion
Blurred zoom region
Hi,
I made a "zoom region" on my slide for the learner see a close-up view of a portion of a document. But when it zoom, my document get's blurred !
The document is in high quality and the problem doesn't exist with the "picture zoom" (but it's not what i want).
Do you have any ideas for helping me ? Thanks !
Hi there, Diana. Our team is looking at an issue where zoom regions blur high-definition images in the HTML5 output of Storyline 360. It sounds like it might match what you're seeing.
Are you able to include Flash output in your publishing options? If viewed in a browser that has Flash Player enabled, you should see some improvement in the zoom quality.
I'll keep you updated on any new information we can share. Thanks for reaching out!
- MelissaMeadows-Community Member
I'm having the same issue. Only I'm using all Storyline icons and characters. The icons seem to do fine with the zoom, but the character gets fuzzy.
I have plans to do a zoom on a document for another course, but now thinking it might not work.
Hi Melissa!
It could be that you're seeing the same issue Crystal referenced in her last reply. To be sure, would you mind sharing your file with me? The more sample files we have of this issue, the better!
You can click here if you'd rather send it privately. Thanks!
- EduardoLeopoldCommunity Member
Hi Diana,
The blurred effect may be due two factors:
1) Your zoom is defined around a very small area.
2) Your player dimension is also small, resulting in all images inside the player be rendered proportionaly smaller.
Even high quality source images can be affected by these two factors.
The zoom on click works in a different way so this is why they present different results.
- JonSchiedermayeCommunity Member
I'm having the same issue. HQ image, looks terrific "zoomed in" while arranging, looks blurry in Preview/Publish.
Hey Jon,
Thanks for chiming in. We are seeing some issues in Storyline 360 with images appearing blurry when you apply a zoom region to a slide.
In your other post, you mentioned you're having other issues like lag and object shift. We'll want to have a look at your file to see exactly what's going on there.
If you'd like to share your file privately, click here!
- NB-5ef0767b-5ebCommunity Member
Yes, I also experienced blurriness when using zoom, even a small amount of zoom. In the preview mode, the zoom looks great. But when the file is published (this is for web view), the zoom makes the the blurriness too much.
- JonSchiedermayeCommunity Member
Alyssa I didn't see your response until N B added to the thread today. I'm glad you are seeing the issue as well and look forward to the update that fixes the issue(s).
Unfortunately I cannot share project files for confidentiality reasons, but it seems like a universal problem. Everyone at my company using SL360 (about 8 of us) is having this same issue.
As for lag and object shift, that is persistent but seems to vary by degree from project to project.
Hi, N B: I'm so sorry you've also come across this problem. You're in the right place to be in the know with any new information, and here's an inside look at how we tackle bugs when they're reported!
Hi, Jon: Thanks for sharing this extra piece with us! Oh my ..we'll definitely need to dig in and see if we can nail down why everyone at the company is experiencing those issues. We can appreciate confidentiality and are happy to sign an NDA, if that works for you and your team. Just let us know!
To all: We'd love to take a look at a .story file to make sure we see what you see during Preview and after Publish! As my teammate, Alyssa, mentioned above: The more sample files we have of this behavior, the better!
If you're able to share a project with us, feel free to share it privately via this link or add the project to this conversation by using the Add Attachment button in your reply. We're standing by!
- JonSchiedermayeCommunity Member
Hi Katie,
Are you saying there are users who do not experience image degradation with the zoom feature?
Ah, sorry for the confusion there, Jon!
We're continuing to look at the reported cases of the issue: In the HTML5 output (Storyline 360), images appear blurry when a zoom region is applied to a slide; I understood the new insight as everyone at the company is experiencing lag and object shift in addition to the blur and got worried.
My apologies again. Let me know if you have any other questions, I'm happy to help!
- SebastianAdlerCommunity Member
Hey guys,
I am having the same issues with implementing corporate CI icons into a zoom region. What I discovered though is that it does not look blurry when you put in icons from the given icons pool. So this is my not really optimal workaround right now.
Cheers!