Engage in Storyline is different than when Published?

Hi Leisa and welcome to Heroes! 

Since it sounds like you're following all the necessary steps to edit your Engage interaction, can you please submit a Support case so that we can take a look at your files? 

Hi Leisa-

I actually did something similar to this yesterday.

I had an Engage Glossary Interaction imported and inserted on a Storyline Slide.

I had to make a text edit to the Glossary first in Engage. So find your engage file, make your change in Engage and then Save the interaction. You don't need to publish the interaction. Just save the file.

Then from Storyline, RE-Import the file you just saved into another scene in Storyline. You can then copy and paste it onto your desired slide.

The updates will show upon Storyline publish (not when previewing).

I hope this helps.

Garrett

Thanks Ashley and Garrett.

I will submit a Support Case.

I do not have the original Engage file, but it is my understanding that I shouldn't need it as Storyline contains this data.

Thanks!

Thanks Garrett for the additional advice.

Leisa, if you'd like to share your case number with me, I'll follow along!

Ashley: Case #00350676

Thanks!

Thanks Leisa - I see your case has been assigned to Jayem, so you're in good hands. I'll follow along to update the thread!

Hi Leisa,

I see that Jayem replied with some troubleshooting steps regarding file corruption and backing up files so that you would always have the corresponding Engage file. Let us know if you need anything else!