Error message when saving a file

Hi Barbara,

What version of Storyline are you using? You will want to check that you're on the latest update of your version (Storyline 2 - Update 12, Storyline 360 - Update 7) and that you're trying to save the files locally (to your C: drive). 

If you're still seeing that error message, it may be an element of corruption in your existing project file, and there may still be a working version of your project in your temp files.

Here's how to check:

Hey Barbara,

So sorry that's happening! I'm happy to help here. 

I have a couple suggestions to start out here: 

1. Where are you saving the file to? If you're not already, try saving it to your C:Drive or Desktop.
2. Are you on the latest update for your version of Storyline? If you're using Storyline 1,2, or 3- you can download the latest update right over here. If you're using Storyline 360- here's how to check for updates.

If that still doesn't do the trick, there may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are:

• Environmental (disk errors, power outages, improper shutdowns)
• Viruses
• Failed Windows updates
• File size (i.e., very large files have a higher risk of corrupting) 

Consider using the preventative measures described in this article to protect your project files.

Let me know how that goes!