My latest quiz is set up so that students jump to the next question when they get the right answer. The quiz is part of a larger module with multiple scenes.
I'm finding that in some of the quiz questions, when the learner clicks the 'next question' button, the course jumps to a completely different scene. I'm not using the next buttons in the player.
This is happening in both preview mode and the LMS - but only sometimes.
Is my only solution to recreate the affected slides?
I am having the same issue with my course. There are 6 rooms in my house, represented by 6 slides. The "atrium"/Atr slide is the slide where I'm having issues. Initially, when the "correct" layer was closed, it would jump to an entirely different slide. I could see the red arrow in the story view pointing to that slide, but nothing happened when I hovered on it to show the trigger, and there was nothing in my triggers that would indicate a link to that slide. I ended up updating Articulate and Storyline on my computer, and the problem was still there. I created an entirely new slide to replace it and deleted the glitchy one. My new Atrium is still glitchy when it comes to closing the "correct" layer. It still jumps to a different slide - but it's a completely different slide than before and the story view does not show a link to the slide it's jumping to. Any help is appreciated!
"If we all worked on the assumption that what is accepted as true is really true, there would be little hope of advance." - Orville Wright
IMPORTANT / CONFIDENTIAL: This correspondence is NOT encrypted and therefore any information contained herein is unprotected. This transmission was sent from German American Bancorp and is intended only for the use of the addressee shown. It contains information that may be privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient of this transmission, you are hereby notified that the copying, use or distribution of any information or materials transmitted herewith is strictly prohibited. If you have received this transmission in error, please destroy the original message and immediately call 1-812-482-1314 or toll-free 1-800-482-1314. For your protection, PLEASE do not include personal account information or confidential information when replying via e-mail.
I see that you have triggers to submit the interaction on the layer as well.
Do you want the layer to close and then have the user proceed or do you want the user to jump to another slide from this layer?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I have all the quiz "correct" layers set up to go back to the slide the user was on before the quiz question upon the click of the button. I have now changed which quiz slides were connected with which other slides, which seems to have corrected the issue. The quiz page that thought it was connected to a certain branch of slides is now in that branch of slides. Since I could not drag and drop the slide arrangement, it meant I had to adjust several different triggers to re-order the slides and to keep everything on topic once things were rearranged. Since there were no triggers to connect those slides before, I don't understand why that glitch was happening, but it's hopefully corrected now.
11 Replies
Hi Katherine are you using correct/incorrect feedback layers?
Yes I am. I've checked the triggers there and they're all as they should be.
Would you be able to share the .story file and point us to one of the problematic slides to take a peek?
I am having the same issue with my course. There are 6 rooms in my house, represented by 6 slides. The "atrium"/Atr slide is the slide where I'm having issues. Initially, when the "correct" layer was closed, it would jump to an entirely different slide. I could see the red arrow in the story view pointing to that slide, but nothing happened when I hovered on it to show the trigger, and there was nothing in my triggers that would indicate a link to that slide. I ended up updating Articulate and Storyline on my computer, and the problem was still there. I created an entirely new slide to replace it and deleted the glitchy one. My new Atrium is still glitchy when it comes to closing the "correct" layer. It still jumps to a different slide - but it's a completely different slide than before and the story view does not show a link to the slide it's jumping to. Any help is appreciated!
Jason had the same problem here: https://community.articulate.com/discussions/articulate-storyline/phantom-slide-advance-trigger
I have attempted the solution suggested with Jason's problem, and Storyline won't let me drag and drop the slide to re-order.
Hi Dana!
I see that Walt has been helping! I just wanted to step in and lend a hand with reordering slides.
Have you tried updating the trigger to jump to a different slide? After doing this, you should be able to drag the slide!
Keep us updated!
Which trigger?
Have a great day!
Dana Welborn
Senior Training and Development Specialist
Jasper | Ext. 1526
[cid:image001.png@01D1C1A2.932986D0]
"If we all worked on the assumption that what is accepted as true is really true, there would be little hope of advance." - Orville Wright
IMPORTANT / CONFIDENTIAL: This correspondence is NOT encrypted and therefore any information contained herein is unprotected. This transmission was sent from German American Bancorp and is intended only for the use of the addressee shown. It contains information that may be privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient of this transmission, you are hereby notified that the copying, use or distribution of any information or materials transmitted herewith is strictly prohibited. If you have received this transmission in error, please destroy the original message and immediately call 1-812-482-1314 or toll-free 1-800-482-1314. For your protection, PLEASE do not include personal account information or confidential information when replying via e-mail.
Hi Dana,
I see that you have triggers to submit the interaction on the layer as well.
Do you want the layer to close and then have the user proceed or do you want the user to jump to another slide from this layer?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hello,
I have all the quiz "correct" layers set up to go back to the slide the user was on before the quiz question upon the click of the button. I have now changed which quiz slides were connected with which other slides, which seems to have corrected the issue. The quiz page that thought it was connected to a certain branch of slides is now in that branch of slides. Since I could not drag and drop the slide arrangement, it meant I had to adjust several different triggers to re-order the slides and to keep everything on topic once things were rearranged. Since there were no triggers to connect those slides before, I don't understand why that glitch was happening, but it's hopefully corrected now.
Hi Dana,
Thank you for sharing this update with us! I am glad to see that you were able to find a solution here.
If you continue to run into any trouble, please let us know! We are happy to help.
This discussion is closed. You can start a new discussion or contact Articulate Support.