I just switched to a new laptop, my courses now say locked by another user. The "old" laptop is shutdown. I have rebooted by new laptop twice. Still same message when attempting to open a course.
Thanks for reaching out to share the error you are running into.
Curious how you were able to access your Storyline 2 files on your new laptop?
Were you able to follow this workflow:
After creating, editing, or publishing a Storyline project on your local hard drive, copy the project file to your network drive for storage and sharing.
When you need to edit or publish the story again, copy it back to your local hard drive.
Edit and publish as necessary.
Repeat steps 1-3.
By working with the project files on your local hard drive in the latest version of Storyline 2, you'll prevent loss of resources, file corruption, and other erratic behavior that can occur due to network latency.
1 Reply
Hi Linda,
Thanks for reaching out to share the error you are running into.
Curious how you were able to access your Storyline 2 files on your new laptop?
Were you able to follow this workflow:
By working with the project files on your local hard drive in the latest version of Storyline 2, you'll prevent loss of resources, file corruption, and other erratic behavior that can occur due to network latency.
We also have a great article here: Tips to Reduce Your Risk of Corrupting or Losing Project Files
Another useful tip that I've seen help with this error: Copy and rename your .story file in File Explorer, and then open the new file from there.
Just let us know if you need any further assistance. You are also welcome to work directly with a support engineer here if needed.
This discussion is closed. You can start a new discussion or contact Articulate Support.