Whenever I upload PDFs to the Resources section in Storyline 2.0, I receive the folowing errors when I click on them: "AccessDeniedAccess".
I think it is some kind of privilege or sharing problem with the PDF. Does anyone know what the rules are for this, or what I need to do to documents to get them to download properly when my module is in Litmos LMS and getting these errors?
Do you experience the same error when you upload your content to SCORM Cloud? I'm not familiar with that error, but I did see something similar posted here and perhaps that will assist.
I haven't really used SCORM cloud. Does it identify whether errors are caused by the module or the LMS, and what is causing those errors? If not, it wouldn't be useful to me.
When I upload a PDF and view it directly in Litmos, it opens fine. It only gives me errors when I try to open the same document from the Resources tab in Storyline 2.0 in Litmos.
That could certainly be the culprit Victoria. I think 256 characters is still the standard and it is also advised to avoid using special characters, accents, and spaces. Use only letters, numbers, underscores, and hyphens.
Just a quick one on this...if I add a file from my C:/drive to the Resources section, does this make the file available to all those who are accessing the elearning, or will they need access to my C:/drive?
I've also experienced the AccessDeniedAccess error, and wondering if it's the characters or the file itself that is the problem.
Meanwhile, I'm going to look in to the use of the SCORM Cloud, as I've never used this before and wondering if it can help gain favour with the Tech Support :)
They will not need access to your personal drive as the file will attach to the project during publishing.
SCORM Cloud is just a great tool we utilize for testing when publishing to the LMS environment. It allows us to determine if an issue a user is experiencing is related to the course or to the LMS.
I have a created a Storyline 2 course having a Resources section with multiple PDF files. However when the user clicks on a PDF file from the Resources section, the main course closes. Is there a way to show/open this PDF in an another browser?
15 Replies
Hi Victoria!
Do you experience the same error when you upload your content to SCORM Cloud? I'm not familiar with that error, but I did see something similar posted here and perhaps that will assist.
I think it has to do with privileges associated with the file. I will test it and let you know.
I haven't really used SCORM cloud. Does it identify whether errors are caused by the module or the LMS, and what is causing those errors? If not, it wouldn't be useful to me.
I tested the privileges for the PDF and they are fine (no restrictions on securities).
I then made sure my browsers were optimised to view PDFs: https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html
When I upload a PDF and view it directly in Litmos, it opens fine. It only gives me errors when I try to open the same document from the Resources tab in Storyline 2.0 in Litmos.
Ok, this is weird. I found that re-saving the document with a shorter name worked.
It now opens fine. Maybe it is something in the save, or maybe there is a limit how many characters there are in the name - ?
That could certainly be the culprit Victoria. I think 256 characters is still the standard and it is also advised to avoid using special characters, accents, and spaces. Use only letters, numbers, underscores, and hyphens.
Just a quick one on this...if I add a file from my C:/drive to the Resources section, does this make the file available to all those who are accessing the elearning, or will they need access to my C:/drive?
I've also experienced the AccessDeniedAccess error, and wondering if it's the characters or the file itself that is the problem.
Meanwhile, I'm going to look in to the use of the SCORM Cloud, as I've never used this before and wondering if it can help gain favour with the Tech Support :)
Hi Jo!
They will not need access to your personal drive as the file will attach to the project during publishing.
SCORM Cloud is just a great tool we utilize for testing when publishing to the LMS environment. It allows us to determine if an issue a user is experiencing is related to the course or to the LMS.
Here is a great article on the subject.
Wonderful!
I'll take a look through this article and put the cloud to some use :)
Hello,
I have a created a Storyline 2 course having a Resources section with multiple PDF files. However when the user clicks on a PDF file from the Resources section, the main course closes. Is there a way to show/open this PDF in an another browser?
Thanks
Hi Indrani,
Sorry to hear that you're having difficulty with your resources.
Would you be able to share your .story file so that we can take a look at what you're seeing?
Sure, I will be able to share this file.
Perhaps it is our LMS. When I use the course by iteslef, it works great !!
Thank you so much for taking a look.
Best
Indrani
Feel free to share here in your forum reply or you can always share here privately.
Thanks, Leslie.
Actually it is to do with the LMS.
Ah, glad you were able to pinpoint the issue Indrani. I appreciate you chiming in to share.
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