I was modifying an old project in Storyline 3, and I encountered a problem with the glow feature.
As you can see in my pictures, in Storyline the preview show the correct "soft" glow, but when I publish it, on the LMS the glow is displayed as some sort of rectangle.
Last time this problem didn't exist. Now I don't know what to do to restore the usual soft glow. Any idea ?
Thanks for reaching out and sharing the helpful screenshots! I can see what you're describing where the soft glow shows as a rectangle when you publish to your LMS.
Also, if you're comfortable sharing your .story file, we'd be happy to help troubleshoot! Feel free to connect with one of our support engineers here, and someone from my team will reach out with a next step!
Thank you for sharing your file so I could test it! I see the same rectangle you describe when I publish from Storyline 3 and test in SCORM Cloud.
From here, I've enlisted our support engineers to help troubleshoot. I created a case on your behalf, and someone from my team will reach out with a next step soon. Stay tuned; help is on the way!
3 Replies
Hello Chi,
Thanks for reaching out and sharing the helpful screenshots! I can see what you're describing where the soft glow shows as a rectangle when you publish to your LMS.
Also, if you're comfortable sharing your .story file, we'd be happy to help troubleshoot! Feel free to connect with one of our support engineers here, and someone from my team will reach out with a next step!
Hello,
I import the slide into a new blank project, export and test in SCORM Cloud : The problem persists.
Here's the .story file. Can you help me take a look please ?
Thank you
Hello Chi,
Thank you for sharing your file so I could test it! I see the same rectangle you describe when I publish from Storyline 3 and test in SCORM Cloud.
From here, I've enlisted our support engineers to help troubleshoot. I created a case on your behalf, and someone from my team will reach out with a next step soon. Stay tuned; help is on the way!