I have this huge module with screen recordings and screen captures. When previewing entire project, it crashes on and off. When publishing and viewing the entire project, it crashes and I get an exclamation mark. Then I have to close everything.
I just discovered today that storyline 2 latest version creates tab order for all slides, for accessibility. I think that the crashing is related to flash player and those "tab order".
Is there a way to deactivate this function? Is there a way to remove all tab orders from all slides in the project. All at once? Or remove all for a scene? Or do we have to get in slide by slide to remove this feature.
I need my videos, because it is a try me type of module. So I recorded my steps and it automatically saved screen recordings and created hot spots, etc.
So the first option, is to disable tab order before starting a project? Or else delete slide by slide?
Our team is aware of an issue in Storyline 2, where when you viewing the published content in the intended environment and are using Internet Explorer it may crash or you see the "grey circle of death" (yes that is a technical term) where the exclamation mark appears in the circle and it's due to a overload/memory issue. As you asked for, removing items from the tab order has helped a number of users with this issue or viewing it in another environment other than Internet Explorer.
You can fix it by removing some objects from the tab order for each slide. Here's how.
By default, all objects are included in the tab order. We recommend removing objects from the tab order if they aren't crucial to the context of the slide (e.g., design elements). And if your learners aren't using accessibility screen readers, we also recommend removing images and videos from the tab order.
If your course continues to freeze after reducing the number of objects in the tab order, please let me know as we'll want to have you continue working with our Support team here.
Even if you're seeing this in the preview, we'd still be happy to take a look at your file and you can upload it using the link I shared above.
Thanks Ashley! I was starting to wonder. I am removing all tab orders, removing video capture. If this does not resolve my issue, I will send a support request.
Can we actually revert back to a prior version like update 4? I really need to finish this module. Thanks
If you're still having difficulty after going through that we'll want to have you connect with our Support team who can discuss reverting back to a prior version with you.
Thanks for that update Marie-Pierre - also Update 7 was released last night and has a fix in place for the GCOD message that you were seeing, so you can review the release notes here and download the update. That would allow you to have all those fixes and not have to use Update 4.
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I need my videos, because it is a try me type of module. So I recorded my steps and it automatically saved screen recordings and created hot spots, etc.
So the first option, is to disable tab order before starting a project? Or else delete slide by slide?
No other options?
Hi Marie-Pierre,
Our team is aware of an issue in Storyline 2, where when you viewing the published content in the intended environment and are using Internet Explorer it may crash or you see the "grey circle of death" (yes that is a technical term) where the exclamation mark appears in the circle and it's due to a overload/memory issue. As you asked for, removing items from the tab order has helped a number of users with this issue or viewing it in another environment other than Internet Explorer.
No worries Matthew - it's always great that users such as yourself are here to help, and we can always chime in to assist. :)
Thanks Ashley! I was starting to wonder. I am removing all tab orders, removing video capture. If this does not resolve my issue, I will send a support request.
Can we actually revert back to a prior version like update 4? I really need to finish this module. Thanks
If you're still having difficulty after going through that we'll want to have you connect with our Support team who can discuss reverting back to a prior version with you.
I just submitted a support case. I will update this thread accordingly. Thanks
Thanks Marie-Pierre and I see your case # 00643110 so someone from our team will be in touch shortly.
What a great team Articulate is.
I needed to remove the tab order from the slide masters as well.
After doing this action, I did not receive an error message when viewing a published version.
Our team still decided to revert to version 4 for the time being.
Thanks for that update Marie-Pierre - also Update 7 was released last night and has a fix in place for the GCOD message that you were seeing, so you can review the release notes here and download the update. That would allow you to have all those fixes and not have to use Update 4.
This discussion is closed. You can start a new discussion or contact Articulate Support.