Hi, I hope you can help!... When starting a Storyline file, after publishing, by clicking the Launch_Story file within a published folder, I'm getting a pop up box that states - Floating Point Division By Zero. It pops up only on the first slide and will return if you reload the presentation. It will not re-pop up if you back up using the PREV button. Thanks in advance for you help/thoughts...!
Thank you very much, I didn't realize this was the same case you mentioned previously. I apologize. I've been following this case, as well. Hopefully we'll be able to find some additional information too. Again, we've only see a couple of reports about this. The more information we can get from you while working with our technical department, the better.
I'll continue to monitor the case and I will try to make sure I update the thread if I see any additional information, suggestions or solutions.
I'm not sure , Brian... perhaps this will help... the only difference between the computer where I had Storyline installed and those that would run the program without error are...
The problem computer had/has installed the following:
1. Flash Professional 8 - I removed it.
2. Flash Player 11 - removed and reinstalled
3. Captivate 3 - did not remove or reinstall - need it right now.
4. Articulate Storyline 2 - removed and reinstalled multiple times. I was going to ask and try to re-run Storyline 1, as this was the version I had for a 30 trial download just prior to purchase, but removed it when I was installing Storyline 2. I don't remember ever seeing the error with Storyline 1, but did not focus at all on output methodolgy, type or success rate... (the primary flaw in my project implementation, ugh.)
5. IE 8 and Microsoft's premium MSN browser 10.5
The computer that is haveing the is a little older (much like me), and is a 2.3 ghtz, Intel Core 2 duo, with 2 gb ram... running Vista Ultimate SP2.
Anyway, I have NEVER seen this error with any other program... be it Flash 8, Flash Player, Captivate... never prior, none since.
Gren has escalated your Support Case to the Tier 3 Technical Support Team here at Articulate.
It sounds as though the privileges of your Windows User Account have become corrupted.
With the assistance of your IT staff, I would recommend creating a new Windows User Account with Local Administrator privileges.Log on as this new Windows User Account and test for resolution of the problem.If this resolves the problem, you will need to use this Windows User Account moving forward, and your IT staff can assist you with migrating all of your files from your previous Windows User Account.
I have a new user profile and that has solved the problem. It is a lot of work to get a new user profile setup (I lost 3 days of emails in the conversion), but it seems to have made Storyline happy.
Thanks so much for the update, I appreciate it. I'm sorry to hear about the trouble with the emails. I'm very happy to hear that this has fixed the problem with Storyline, though.
Again, thanks very much for the information. Hopefully we won't see any additional reports of this happening, but if we do, we'll know how to resolve it in the future.
33 Replies
Hi Brian,
Thank you very much, I didn't realize this was the same case you mentioned previously. I apologize. I've been following this case, as well. Hopefully we'll be able to find some additional information too. Again, we've only see a couple of reports about this. The more information we can get from you while working with our technical department, the better.
I'll continue to monitor the case and I will try to make sure I update the thread if I see any additional information, suggestions or solutions.
Thanks!
Hi Dave,
It sounds like our accounts/settings and issues are pretty much identical.
Brian
I'm not sure , Brian... perhaps this will help... the only difference between the computer where I had Storyline installed and those that would run the program without error are...
The problem computer had/has installed the following:
1. Flash Professional 8 - I removed it.
2. Flash Player 11 - removed and reinstalled
3. Captivate 3 - did not remove or reinstall - need it right now.
4. Articulate Storyline 2 - removed and reinstalled multiple times. I was going to ask and try to re-run Storyline 1, as this was the version I had for a 30 trial download just prior to purchase, but removed it when I was installing Storyline 2. I don't remember ever seeing the error with Storyline 1, but did not focus at all on output methodolgy, type or success rate... (the primary flaw in my project implementation, ugh.)
5. IE 8 and Microsoft's premium MSN browser 10.5
The computer that is haveing the is a little older (much like me), and is a 2.3 ghtz, Intel Core 2 duo, with 2 gb ram... running Vista Ultimate SP2.
Anyway, I have NEVER seen this error with any other program... be it Flash 8, Flash Player, Captivate... never prior, none since.
Christine, I hope this helps you and Jayem...
Any thoughts?
Dave
I have not had a chance to try this yet, but the latest suggestion is that I create a new user account for myself. See below.
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Hi Brian,
Gren has escalated your Support Case to the Tier 3 Technical Support Team here at Articulate.
It sounds as though the privileges of your Windows User Account have become corrupted.
With the assistance of your IT staff, I would recommend creating a new Windows User Account with Local Administrator privileges. Log on as this new Windows User Account and test for resolution of the problem. If this resolves the problem, you will need to use this Windows User Account moving forward, and your IT staff can assist you with migrating all of your files from your previous Windows User Account.
Just reply to this email if you need more help.
Regards,
Justin Grenier
Senior Customer Support Engineer
Articulate Support - http://www.articulate.com/support/
Hi Brian,
Thanks for the update. That actually makes a lot of sense. I'd love to see if this works out. Keep us posted!
@Dave - Any chance you can try this out, too?
Good too see forward progress, it sounds like a plan... and I'd love to hear if it works for you, after you give it a shot!!!!
For yours and for Justin's (at Articulate) needs, my case number is #00312977 and my tech was Jayem.
There may be notes in that case number, that could/will help out Justin.
After you give this a try, give me a shout...
Dave
Hi Dave and Christine,
I have a new user profile and that has solved the problem. It is a lot of work to get a new user profile setup (I lost 3 days of emails in the conversion), but it seems to have made Storyline happy.
Brian
Brian,
Thanks so much for the update, I appreciate it. I'm sorry to hear about the trouble with the emails. I'm very happy to hear that this has fixed the problem with Storyline, though.
Again, thanks very much for the information. Hopefully we won't see any additional reports of this happening, but if we do, we'll know how to resolve it in the future.
I hope you have a great day,
Christine
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