SL3 Screen shot not working

Hi Rob,

Here's how to use the Screen clipping tool in Storyline 3:

1. In Slide View, go to the Insert tab on the ribbon, click the Picture drop-down, and scroll to Screenshot.
2. Choose the thumbnail image of an app or browser window that's currently open on your computer to capture an image of the entire window. (Minimized windows won't appear in the thumbnail list.) Or choose Screen Clipping at the bottom of the thumbnail list to capture just part of your screen.
3. If you choose the Screen Clipping tool, your screen will dim and Storyline will temporarily disappear. Click and drag to select the area of the screen you want to capture. The selected area will appear non-dimmed. When you release your mouse button, Storyline will reappear and your screen clipping will be added to the current slide.

Screenshots behave like other images. You can move, resize, crop, format, and animate them.

Let me know if you're not seeing that, and any screenshots or videos of the behavior (obviously done with another tool of your choice) would be helpful!

While I appreciate a stock reply without reading the original comment as much as the next guy I must say that is typically not the Storyline way. 

The original comment seemed to clearly state that I was already following the stock answer when the issue happens. There is no drop down menu under picture. When I click on the drop down I get a pop up wanting me to choose a picture from my computer. I am not able to get to the drop down menu and select SCREENSHOT. 

Hi Rob

I see you have closed and reopened the file. Have you tried a repair  of SL3 - that may fix the issue.

I have not yet. However, I ran the update just before starting this project. But I may try that Monday when I get back to the office. 

Hi Rob, Wendy,
We're getting the same on 3.6.1179, running on W10 and have just opened a support ticket.  We've tried multiple project/slide scenarios without success.
Interestingly if you try and add the 'Picture ribbon item' to the Quick Access Toolbar and run the command from there, it shows the drop down correctly, but still fails in the call to the ScreenShot list item.

[Also, IMHO a repair doesn't usually mean de-install and reinstall a product]

Hi Nigel

so are you running SL3 like Rob is or SL360?

Perhaps the link in this KB article will help you if your running SL3 or this link if you're running SL360.

Hey Nigel!  I see your case with our support team, so I'll follow along and post any helpful updates here as well.

Here is a video showing what happens. 

Yep - that's exactly what we are seeing as well.

Hello, we are using SL360 and the user is working with Wilbert from support now.  He has provided the same article and we have executed without any change in the app behaviour.

Hey Rob-  thanks for that video.  I attached it to Nigel's user's support case with Wilbert so that he could have a visual.

I'm hopeful we'll work through this one!

Hi, Still working through this one with the support team.
If anyone else has this issue we can confirm a partial non-fix ...but i'd be interested if anyone else has been able to get it working again.... 

Simply...

• Change your screen resolution to a lower setting - say 1440x or 1600x
• Log off (no need to reboot)
• Log back on
• Open up Storyline

It starts working...kind of... if you then use the feature - say capture an MS Word or MS Excel screen...it stops again.

A new release of S360 has just come down and appears to fix this error.

If you don't hear anymore on this specific issue assume fixed...

That's great for S360 Nigel however the original issue regarding S3 is still not resolved and there is no new update for S3.

Hi there, Rob.  

It looks like our support team wasn't able to definitively determine the cause of this behavior with Nigel's setup.  We couldn't reproduce the problem on our end, and in Nigel's troubleshooting, the only environment where he saw normal dropdown options was outside of the company domain.

Can you let me know a few details about your setup?

• What version of Windows are you running?
• What is your screen resolution?  Does lowering the resolution, as suggested by Nigel, improve the dropdown options?
• What are your system display settings?  (in Windows 10, right-click the desktop and choose Display Settings; in Windows 8.1, right-click and choose Personalize)
• Are you a part of a company domain with group policies?

Thanks again for working through it with us, Rob.

Sure.

Windows 10

Screen 1 (1920x1200) Screen 2 (1920x1080)

Lowering the resolution to 1400x1050 does give me the options in the dropdowns and is a possible workaround but would not be a great long term solution.

Display Settings:

Multiple Displays/Extended

Resolution, provided above

Orientation, landscape

Thanks.

Thanks for that info, Rob.

I tried to replicate that on my machine with a single monitor, and I was still able to see the dropdown.

I'm sorry this issue is so elusive and frustrating!  I'm going to document it for our QA team so we can continue to chip away at it.

One other clue that I need:  are you working in a group policy environment?  Is there a network administrator who can configure all of the machines a certain way in your organization?