Since we've upgrade from SL1 to SL2 (latest update) we experience some serious issues with the product's stability. Ever other time, we need to use Taskmagr to kill the Storyline2 process when trying to publish our course (yes we have used the latest upgrade, we are publishing on the C-drive, deleted log files, tempfiles, have admin rights, enough memory,...). Now a new issue arose, when editing, SL2 just stops working and it hangs (doing cut & paste)
Would you be able to reach out to the support team directly? This is an issue that is currently being addressed by the QA team. Support may be able to get some additional information to assist with this.
Are you cutting in pasting slides or objects, from within Storyline or another source? A bit more information about the steps you're going through would help us determine if we're able to replicate this.
2 Replies
Hello Geert,
Would you be able to reach out to the support team directly? This is an issue that is currently being addressed by the QA team. Support may be able to get some additional information to assist with this.
Hi Geert,
We're aware of an issue with Storyline 2 freezing as detailed here that our QA team is investigating and if you can consistently reproduce it can you connect with our Support team to share the steps you go through?
Are you cutting in pasting slides or objects, from within Storyline or another source? A bit more information about the steps you're going through would help us determine if we're able to replicate this.
This discussion is closed. You can start a new discussion or contact Articulate Support.