Storyline 3 Update 2 - Broken Video
Oct 10, 2017
By
Jake Hurt
Hi,
Since updating to Update 2 in Storyline 3, we have found that many of our videos are no longer synching with the slide, and are lagging heavily in HTML5 output - but only when played back on some machines. (I have checked browser versions and such, there appears to be no difference between the machines)
I have tried some packages being published in updates 1 and 2, and the issue is not present at all in Update 1. Is it possible to get the installation package for update 1? We need to roll back to this until the issue is fixed.
If required I can provide links to the course so you can (possibly?) see the issue.
Thanks
Jake
9 Replies
Can anyone chime in please?
Hey Jake!
I just responded to your response here.
If you could share your .story file with our team here, we would certainly want to take a look at that.
Hi Leslie,
I have submitted the file.
In the meantime, we would really appreciate an install file for Update 1, as this project needs to be sent to the client today.
I am not confident sending a product over that works on 'some' computers.
Thanks
Jake
Thanks so much Jake - I've added your request to your support case as well.
Leslie, any update on when we can get the install file for Update 1?
We have clients hassling us for the material which we now can't provide in Update 2.
Hi Jake! Looks like Abel reached out to you in your support case. Did you receive that e-mail?
Hi Leslie,
I did, thank you.
He is looking into the issue now, in the meantime I will roll back to Update 1 to get these products out to our client.
Thanks
Jake
Hi Leslie,
Just to confirm, we have rolled back to Update 1 and the issue is no longer present for anyone.
I have no idea what is causing it but something somewhere has changed.
Hoping for Abel to shine some light on this!
Thanks
Jake
Thanks for popping in with an update Jake and glad you were able to deliver to your client in the meantime :)
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