Video Bug after latest update (5/10/2017)

Hi Andrea,

Sounds like you are using Storyline 2. I'm not aware of an issue based on that description, but that certainly is not the experience we want you to have.

This is happening once the course is published?

Do you have a .story file that I could take a look at?

Hi Andrea,

We are having the same issue.

Update 2 now breaks our mp4 videos whereas SL3 Update 1 was perfectly fine.

Thanks

Jake

Hi Jake!

Based on Andrea's mention of the latest update being on 5/10, I assume she's using Storyline 2. 

If you are seeing a similar issue with Storyline 3, we would want to take a look at that as well. Could you share your .story file with our team here?

I use storyline 360.

Il 10 ott 2017 6:27 PM, "E-Learning Heroes" ha
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> *Leslie McKerchie replied:*
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> Hi Jake!
>
> Based on Andrea's mention of the latest update being on 5/10, I assume
> she's using Storyline 2.
>
> If you are seeing a similar issue with Storyline 3, we would want to take
> a look at that as well. Could you share your .story file with our team
> here ?
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Thanks for confirming Andrea.

It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.

This also means that if you were sharing an attachment with me, then it did not make it through.

Hi,

here a link of html5: http://laterallearning.info/share/Sclerosi_bug/story_html5.html

Here a video of the bug: http://laterallearning.info/share/Sclerosi_bug_video.mp4

In attach the source .story

I also send a request on articulate bug report.

Thanks

Thank you Andrea! I see where  you shared this with our support engineers as well and it looks like Abel is doing some testing. I'll be sure to follow along as well.

Yes, this is Abel's answer:

Thanks for your patience Andrea,

It appears that this occurs if you have a trigger in your second slide that will go back to slide 1.1 when the user clicks the "Prev" button. We've verified that this issue was introduced after we release the latest update for Storyline 360. I’ve logged it as a possible software bug.

Thanks for popping in to share Andrea :)

Hi all,

Quick update - we just pushed out a hot fix for this issue where a video on the first slide of a course wouldn't always play in HTML5 output. You'll see the release notes here.

Thanks and let us know if you need anything else!