Storyline 360 crash on iPad when resume
Jan 16, 2018
Storyline HTML5 crash and closes the window when I set the auto resume and I'm in a window opened by a shortcut in Home.
To reproduce this problem:
- published in HTML5 some slides with variables and the setting "always resume" or use this link (http://laterallearning.info/share/resume_always/story_html5.html)
- open the course in iPad safari
- set the page as a shortcut in Home (from the safari menu)
- open the course again from the newly created shortcut
- modified variables and switched to the second slide
- close with the home button and reopen the course with shortcut home link
In this last step the application stops and closes (almosto always).
If the course is inside an LMS, this bug can cause the browser to stop responding.
Do you know how to solve?
5 Replies
Hi Andrea,
Thank you for this link and detailed steps! Our team has been looking into a few similar issues with mobile safari crashing so I'd love if you could also answer the following:
Hi Ashley,
I use the latest version on SL360 on iPad Air2 (iOS11.2.2)
This problem is in all projects with always resume if you use safari from a
Home shortcut:
[image: Immagine incorporata 1]
Thanks
Andrea Plozzer
Via del Cotonificio, 43 - Udine
+39 3281547748 | +39 04321485588
Hi Andrea!
Did you mean to share a screenshot of the home shortcut with us? If so, it looks like it didn't come through.
Could you click here and attach the screenshot to a new thread comment? Thanks!
Hi Alyssa, sorry for the delay.
The shortcut is the one that can be created from safari in order to open a web page as an App (see the image).
Using courses published with storylines from an LMS that is opened by this shortcut, it happens that the resume often crash the course and consequently the web page.
Thanks for the screenshot, Andrea! That was really helpful.
I'd like our team to test your file in another LMS environment to get a better idea if what you're seeing is related to the bug Ashley mentioned earlier.
Would you mind sharing a copy of your original Storyline file with us right here?
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