I just tested and I'm not seeing that behaviour. I get a blank screen with the cursor flashing in the search bar then when I enter something it returns icons not photos.
Odd behaviour - are you working locally or from a network, external or USB drive?
I am experiencing this too.. No matter if I select the "Icons" button in the ribbon or try to change the dropdown - I am unable to search for icons. Were you able to find a solution?
Are you able to search for other things in Content library and it's just the icons being problematic? Let me know if doing a reboot fixes it in Storyline or if you need anything else.
This is happening to me too, and it's driving me bananas. :( I choose Icons from Insert, it automatically loads Photos. I choose Icons from the drop down, and it defaults back to Photos. I tried a reboot and it worked once - until I tried to resize the lone icon I successfully acquired. That then generated an error. Any ideas?
Hi there, Beth. I'm sorry you're hitting this behavior.
Can you confirm the version of Storyline 360 you're using? Go to your Help tab > About Storyline, and the version number will be in the lower right corner.
If you aren't on 3.8.13281.0, please use the Check for Updates tool on your desktop app to make sure you have our latest release.
Once I closed and re-opened Storyline 360, the icons were working. Now, when I search icons, I actually get Icons to appear and doesn't revert back to Photos. Using the latest version.
Julie - that's what I discovered this morning, too. If I save, close, and reopen - Icons work. But once I insert a photo, it reverts back each time. Also using the latest version.
That workflow doesn't sound good - so let's get to the bottom of it! I can't replicate the same behavior in my Storyline 360 - so let's start by looking at the network endpoints and ports. You may have to share this article with your IT team to allow them through.
If you go through those steps and it still doesn't work, give our Support team a shout! They can dig a bit deeper into the behavior with you. You can reach them 24/7 here!
10 Replies
Hi Julie
I just tested and I'm not seeing that behaviour. I get a blank screen with the cursor flashing in the search bar then when I enter something it returns icons not photos.
Odd behaviour - are you working locally or from a network, external or USB drive?
I am experiencing this too.. No matter if I select the "Icons" button in the ribbon or try to change the dropdown - I am unable to search for icons. Were you able to find a solution?
I am working locally.
I have only seen once a reboot fixed this
Hi K,
Are you able to search for other things in Content library and it's just the icons being problematic? Let me know if doing a reboot fixes it in Storyline or if you need anything else.
This is happening to me too, and it's driving me bananas. :( I choose Icons from Insert, it automatically loads Photos. I choose Icons from the drop down, and it defaults back to Photos. I tried a reboot and it worked once - until I tried to resize the lone icon I successfully acquired. That then generated an error. Any ideas?
Hi there, Beth. I'm sorry you're hitting this behavior.
Can you confirm the version of Storyline 360 you're using? Go to your Help tab > About Storyline, and the version number will be in the lower right corner.
If you aren't on 3.8.13281.0, please use the Check for Updates tool on your desktop app to make sure you have our latest release.
If you are on that version, let's try a repair of Storyline 360.
Let me know how you make out!
Hi Wendy,
Working locally. I was working just a few minutes ago, and not, it's not. Odd behavior.
Once I closed and re-opened Storyline 360, the icons were working. Now, when I search icons, I actually get Icons to appear and doesn't revert back to Photos. Using the latest version.
Julie - that's what I discovered this morning, too. If I save, close, and reopen - Icons work. But once I insert a photo, it reverts back each time. Also using the latest version.
Hi Julie and Beth,
That workflow doesn't sound good - so let's get to the bottom of it! I can't replicate the same behavior in my Storyline 360 - so let's start by looking at the network endpoints and ports. You may have to share this article with your IT team to allow them through.
If you go through those steps and it still doesn't work, give our Support team a shout! They can dig a bit deeper into the behavior with you. You can reach them 24/7 here!
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