Storyline not recording microphone

Hi Ari,

I'm sorry to hear that you're experiencing this issue! It could be that Windows doesn't recognize your microphone. Please try these steps, and let me know if that does the trick!

Nope, doesn't do the trick and the screen shots in that tutorial seem to be out of date for windows 10.

the odd thing is it recognizes it for doing just an audio from mic recording but not with the screen recording part.

Hi Ari, 

Sorry to hear you're running into this issue. Thanks for letting us know additional details about when the audio seems to be cutting out. 

I have a couple of workarounds for you to attempt on your end:

• If you haven't tried it already, I'd recommend conducting a repair of Storyline 360.
• We have just released the latest Storyline 360 version 72 (Build 3.72.29654.0) this week.

- I'd recommend updating your software to the latest version. You'll find our step-by-step instructions here.

Please let us know if that works. If not, I'd suggest working with our Support Engineers directly within a support case so we can investigate further. 

I hope this helps!

None of those solutions worked.

Hi Ari,

Good call on opening a support case. You're in good hands with my colleague Georvy, so we'll continue this conversation there! 

I have been having this same issue for quite some time. On screen record and mic recording, the audio comes out really faint even when turning the volume on high. As a work around unfortunately, I started using the text-to-speech insert. 

Hi Jason, 

Sorry to hear that you ran into this issue. 

I'd like to ask a few questions to clarify your experience:

• Are you using an external microphone or a connected device with a built-in microphone?
• Does your computer have a built-in microphone that you can use for testing?
• Is your device getting properly recognized by Storyline 360? 
  
  
• Have you tried repairing your Storyline 360 installation to see if this fixes the issue?

If repairing Storyline 360 or switching microphones doesn't fix the issue, please open a case with our support team here to connect with a support engineer who can help check why your microphone isn't working properly.