If you are still having difficulty after updating Storyline, please share your .story file in this thread or privately in a support case so we can take a closer look at your project.
Thanks for attaching your file! After testing it, I wasn't able to reproduce those white bars. This would definitely qualify as erratic behavior. Here's an article on How to Fix Unexpected or Erratic Behavior.
3 Replies
Hello Ahmed,
I'm so sorry to hear you are having this difficulty. Happy to help!
I have a few questions in order to assist you better:
-You can check that in your project from the Help tab and then click About Storyline.
- I'd recommend updating Storyline to the most recent version as we have released a new version today: Storyline 360 (Build 3.71.29339.0).
If you are still having difficulty after updating Storyline, please share your .story file in this thread or privately in a support case so we can take a closer look at your project.
I hope this helps!
Hi Luciana,
Thanks for your quick response and sorry for late mine.
Here are some answers:
No.
I have just updated Storyline to the latest version available and the problem still exists.
I have attached my file. It is empty but I was doing some tests to decide about the wireframe.
I also published this to web and run on my local browser.
Thanks in advance for any help.
Hi Ahmed,
Thanks for attaching your file! After testing it, I wasn't able to reproduce those white bars. This would definitely qualify as erratic behavior. Here's an article on How to Fix Unexpected or Erratic Behavior.
I hope this helps!