I need help trying to stop an abnormal video behavior. Normal behavior (controlled by the seekbar & pause/play button) will pause the video and course progress. But, our course player also allows the learner to click directly on top of an active, embedded video during playback. When "clicked" the video "frame" freezes at the point where the learner clicked on the video frame, but Articulate Storyline play continues to run normally.
I cannot figure out how to turn-off the hyperlink that is allowing the learner to click and freeze the video frame. I am including an image as an example of this unwanted playback behavior. Active hyperlinks in a video frame are not covered in the adjusting video properties tutorials ...(or I am missing it).
Hi, tom -- Thanks for reaching out! Would it be possible for us to take a closer look at your file? If you'd prefer to share for private review, please use this form to submit. :)
I will send the Articulate ZIP file used to load the course to our LMS, un less you need other files. It will come separately using your links.
Thanks for the offer of assistance.
Thomas P. Doyle, Siemens PLM Software, Inc.
Director, Curriculum Development (GSM&S)
DF PL S&SE OP LD STA
2000 Eastman Dr., 2 South
Milford, OH. USA 45150
PH: 513-576-2136
CELL: 513-400-8841
www.siemens.com/plm
Hi, Tom -- First, I'd like to note in case you weren't aware, reply to a forum notification via email will post your signature publicly here in the thread. If you would like to remove that info, please use the EDIT button beneath your post.
And regarding your file, it would be preferable if you were able to share the .story (or source) file rather than the published output folder. Please send that along via the form above and we'll be happy to check it out! :)
Hi, Tom -- Just wanted to touch base and let you know that your ticket, #00789633, has been received! I will take a look as soon as possible and will be in touch with my findings. Your patience is appreciated! :)
This is a easy fix put a hotspot over your video completely then right click on the hot spot and uncheck hand cursor. This will then stop the user from clicking on the video and pausing it.
If you're like I am and don't like hotspots, you can put an invisible shape over it, and not worry about the cursor. Just be sure to make it invisible by changing the transparency to 100%, because it won't work just to change it to no fill.
Not sure that's a question I'ver heard before! I've never seen an increase or difference in file size based on using a transparent shape vs. a hotspot and in Wendy's test it seems the transparent shape took up just a smidge more in terms of size?
Thanks for the ideas. But, I'm not sure that masking over the video with another kind of "treatment" is a best-in-class solution. There must be something better. This is serious issue. Additionally, I need a solution that won't require non-value added process/step each time I have to embed a video into a Storyline project. Working on it with Support.
Thanks Tom - and it looks like Christie got you into a case with Robert as she was having some difficulties with her set up - and I'll keep an eye on your case as you go through testing with Robert!
13 Replies
Hi, tom -- Thanks for reaching out! Would it be possible for us to take a closer look at your file? If you'd prefer to share for private review, please use this form to submit. :)
I will send the Articulate ZIP file used to load the course to our LMS, un less you need other files. It will come separately using your links.
Thanks for the offer of assistance.
Thomas P. Doyle, Siemens PLM Software, Inc.
Director, Curriculum Development (GSM&S)
DF PL S&SE OP LD STA
2000 Eastman Dr., 2 South
Milford, OH. USA 45150
PH: 513-576-2136
CELL: 513-400-8841
www.siemens.com/plm
Hi, Tom -- First, I'd like to note in case you weren't aware, reply to a forum notification via email will post your signature publicly here in the thread. If you would like to remove that info, please use the EDIT button beneath your post.
And regarding your file, it would be preferable if you were able to share the .story (or source) file rather than the published output folder. Please send that along via the form above and we'll be happy to check it out! :)
Hi, Tom -- Just wanted to touch base and let you know that your ticket, #00789633, has been received! I will take a look as soon as possible and will be in touch with my findings. Your patience is appreciated! :)
This is a easy fix put a hotspot over your video completely then right click on the hot spot and uncheck hand cursor. This will then stop the user from clicking on the video and pausing it.
If you're like I am and don't like hotspots, you can put an invisible shape over it, and not worry about the cursor. Just be sure to make it invisible by changing the transparency to 100%, because it won't work just to change it to no fill.
Do the hotspots cause the file to be bigger compared to transparent shape? Just curious
Just tested with a one slide file - not sure if it changes exponentially as the file size grows
Hi Dorothy,
Not sure that's a question I'ver heard before! I've never seen an increase or difference in file size based on using a transparent shape vs. a hotspot and in Wendy's test it seems the transparent shape took up just a smidge more in terms of size?
Thanks for the ideas. But, I'm not sure that masking over the video with another kind of "treatment" is a best-in-class solution. There must be something better. This is serious issue. Additionally, I need a solution that won't require non-value added process/step each time I have to embed a video into a Storyline project. Working on it with Support.
Hi Tom,
As far as your second issue, do you have a case number that you could share with me so that I can follow along on that set up?
Hi,
Here is the case number.
Case #00789633
Tom
Thanks Tom - and it looks like Christie got you into a case with Robert as she was having some difficulties with her set up - and I'll keep an eye on your case as you go through testing with Robert!
This discussion is closed. You can start a new discussion or contact Articulate Support.