I'm using Articulate Review for the first time for my Articulate Presenter 360 course. Even though I have checked the box that allows people to enter comments without a password, when the reviewer clicks the comment box, she enters her email address, but then is asked for a password. The reviewer does not have any previous experience with Articulate, so does not have an existing Articulate account/password. What can I do?
It looks like your settings are spot on. If your contacts don’t have an Articulate ID and are still prompted for a password, I’d like to open a case on your behalf and dig deeper into why that’s happening. Be looking out for an email soon!
All of my reviewers are reporting this problem this week. None of them have ever created Articulate IDs, all of them have reviewed before, and my settings are correct (Articulate ID not required to leave comments).
I watched today as one reviewer tried to leave comments. After clicking on the link, she was prompted to put in her work email, which she did, then it prompted her to sign it to Articulate (she has never had an ID with Articulate). It won't let her comment without doing so. Yes, my settings are correct.
She has tried to go the lost password route (maybe Articulate assigned her a password). Will update you if that works.
I'm really sorry you all have run into such a snag with this! Our team has spotted a few similar instances, and in all of those cases the individuals did have Articulate IDs at one time and that's what we're validating against.
An easy way I've tested this is to add a "dummy comment" using an entirely fake email (for example, I posted one recently with ashley@articulate.com <-- not real) and was able to add a comment without logging in.
In case you've hit a new unknown issue, I'm having our Support Team reach out to you via email. This way we can look into specific email addresses for you privately and share details.
I took a look at your case today and saw you and Rona were still working through it. I asked a few of our senior engineers to take a look too as this seems to be quite a unique issue! Stay tuned, more to come.
Real quick, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I've experienced this problem in the past and it's happening again today. My SME was able to make comments in the Review site without issue prior to today. As a work around, I'm asking my SME to enter a "dummy" email account but I'm curious if there has been a resolution to this issue.
Hi, myself and other colleagues who use Articulate have been experiencing this same issue with Review. We are:
Checking the box to allow users without Articulate IDs to comment
Leaving the box unchecked that would require a password
Starting out with these settings so it is not related to changing the settings after creating initial share link
Seeing SMEs and reviewers who have never had Articulate IDs be prompted to enter a password after entering an email and clicking "Next" on the prompt (and confirmed they are -not- clicking the blue "Sign In" button in the top right corner).
Is there an update on this issue? In the meantime, we are trying to instruct people to use dummy emails as you advised, but as you can imagine this still creates issues. Thank you!
Thanks for reaching out, and I'm happy to answer your question: Is there a resolution for SMEs who are seeing the password prompt, despite never having an Articulate ID?
In each of the scenarios above, our team has worked one-on-one to confirm that one of the following was the culprit:
An SME did have an Articulate ID - these are used to trial any versions of Articulate software, download resources in our ELH Community, or post discussions here.
The SME was choosing the option to Sign In to comment and therefore seeing a password prompt vs. simply entering their email.
It sounds like you already ruled out option #3, and are leaning towards option #1 not being true - but we're happy to check to confirm! Click here to open a Support Case so you can share their emails privately and we'll take a look!
Thank you for the quick response! I do think we can rule out bullet point #1 because these are people who hadn't even heard of Articulate before so wouldn't have had even a trial version.
Bullet point #2 is something I can try to look into, though I'm not sure when I'll have access to these SMEs again to investigate. Most of them are State employees, so maybe it has something to do with operating within networks configured by our technology department that may be extra careful about settings due to State government regulations. I'm just speculating though because the Network Endpoint info is a little over my head, but I'd love to learn more when I can. The current pandemic crisis will probably punt this lower down the to-do list until the next review cycle is upon us.
I also got the same issue with Review 360. My SME doesn't want to create an account in articulate just to review the file. Can anyone help me with this?
Settings
Allow users without Articulate IDs to comment is checked
I am having the same issue with our SME. He used to review with no issues earlier. And he does not have an articulate ID associated with that email address.
I've recorded a quick Peek 360 video outlining what this looks like and if you'd like me to check any email addresses, you can send them to me privately here.
I am having this problem for a second time on the same project: No password set for the course, marked to allow people w/o Articulate IDs to comment and neither of them have EVER had an Articulate ID.
Please advise ASAP. This is bad for business. I am hoping there has been some sort of progress on this, since the last comment in this thread was posted, four years ago.
I'm sorry you've hit this snag for the second time on the same Review project. I see you started a support case as well—smart move! Thanks for sharing the Review 360 link and the reviewers' email addresses. Please expect an email from my teammate Lianne shortly with her investigation results.
Thanks for letting us know! I've let Lianne know within your support case.
It looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
48 Replies
Hi Siesonn,
It looks like your settings are spot on. If your contacts don’t have an Articulate ID and are still prompted for a password, I’d like to open a case on your behalf and dig deeper into why that’s happening. Be looking out for an email soon!
By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!
All of my reviewers are reporting this problem this week. None of them have ever created Articulate IDs, all of them have reviewed before, and my settings are correct (Articulate ID not required to leave comments).
I watched today as one reviewer tried to leave comments. After clicking on the link, she was prompted to put in her work email, which she did, then it prompted her to sign it to Articulate (she has never had an ID with Articulate). It won't let her comment without doing so. Yes, my settings are correct.
She has tried to go the lost password route (maybe Articulate assigned her a password). Will update you if that works.
This is pretty frustrating. Can someone help.
Hi Melanie,
I'm really sorry you all have run into such a snag with this! Our team has spotted a few similar instances, and in all of those cases the individuals did have Articulate IDs at one time and that's what we're validating against.
An easy way I've tested this is to add a "dummy comment" using an entirely fake email (for example, I posted one recently with ashley@articulate.com <-- not real) and was able to add a comment without logging in.
In case you've hit a new unknown issue, I'm having our Support Team reach out to you via email. This way we can look into specific email addresses for you privately and share details.
HI Ashley,
Thank you for the response. The Articulate user support has been in touch, and they are looking at the issue. Thanks so much!
Hi Melanie,
I took a look at your case today and saw you and Rona were still working through it. I asked a few of our senior engineers to take a look too as this seems to be quite a unique issue! Stay tuned, more to come.
Thank you!
Hi Melanie,
Real quick, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I've experienced this problem in the past and it's happening again today. My SME was able to make comments in the Review site without issue prior to today. As a work around, I'm asking my SME to enter a "dummy" email account but I'm curious if there has been a resolution to this issue.
Thank you!
Hello Amy!
I'm happy to look into this! I've started a case so that we can begin troubleshooting. You'll receive an email shortly!
Hi, myself and other colleagues who use Articulate have been experiencing this same issue with Review. We are:
Is there an update on this issue? In the meantime, we are trying to instruct people to use dummy emails as you advised, but as you can imagine this still creates issues. Thank you!
Hi Breanne,
Thanks for reaching out, and I'm happy to answer your question:
Is there a resolution for SMEs who are seeing the password prompt, despite never having an Articulate ID?
In each of the scenarios above, our team has worked one-on-one to confirm that one of the following was the culprit:
It sounds like you already ruled out option #3, and are leaning towards option #1 not being true - but we're happy to check to confirm! Click here to open a Support Case so you can share their emails privately and we'll take a look!
Hi Breanne,
If you get this solved, I would love to hear. We still have this issue ongoing.
Thank you for the quick response! I do think we can rule out bullet point #1 because these are people who hadn't even heard of Articulate before so wouldn't have had even a trial version.
Bullet point #2 is something I can try to look into, though I'm not sure when I'll have access to these SMEs again to investigate. Most of them are State employees, so maybe it has something to do with operating within networks configured by our technology department that may be extra careful about settings due to State government regulations. I'm just speculating though because the Network Endpoint info is a little over my head, but I'd love to learn more when I can. The current pandemic crisis will probably punt this lower down the to-do list until the next review cycle is upon us.
Hi,
I also got the same issue with Review 360. My SME doesn't want to create an account in articulate just to review the file. Can anyone help me with this?
Settings
Email
Hi Kim and welcome to E-Learning Heroes 😊
Thanks for reaching out and sharing what your SME is experiencing.
I'd be happy to take a look and I've opened a support case on your behalf and sent you an e-mail so that we can work together privately.
I am having the same issue with our SME. He used to review with no issues earlier. And he does not have an articulate ID associated with that email address.
Has anybody found a solution?
This post was removed by the author
Thanks for contacting our support team as well, Anjali. I can see that you are working directly with Darrell.
Same here! Made sure the box is checked and NO password is set. Every time a SME attempts to access the review link, they're prompted to create an ID.
Hello Diane,
Thanks for sharing your similar experience and your settings.
Review 360: Allow Reviewers to Comment Without an Account
I've recorded a quick Peek 360 video outlining what this looks like and if you'd like me to check any email addresses, you can send them to me privately here.
I am having this problem for a second time on the same project: No password set for the course, marked to allow people w/o Articulate IDs to comment and neither of them have EVER had an Articulate ID.
Please advise ASAP. This is bad for business. I am hoping there has been some sort of progress on this, since the last comment in this thread was posted, four years ago.
Thank you.
Hello Ryan,
I'm sorry you've hit this snag for the second time on the same Review project. I see you started a support case as well—smart move! Thanks for sharing the Review 360 link and the reviewers' email addresses. Please expect an email from my teammate Lianne shortly with her investigation results.
I have figured out the problem. Please disregard, now.
RYAN HASAN
Senior Communications Designer
E. rhasan@verdani.com
W. www.verdani.com
[signature
Hi Ryan,
Thanks for letting us know! I've let Lianne know within your support case.
It looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Have a great start to your day!