Articulate Review: Passwords Being Required

I'm using Articulate Review for the first time for my Articulate Presenter 360 course. Even though I have checked the box that allows people to enter comments without a password,  when the reviewer clicks the comment box, she enters her email address, but then is asked for a password. The reviewer does not have any previous experience with Articulate, so does not have an existing Articulate account/password. What can I do?

32 Replies
Ashley Terwilliger

Hi Cindy,

If a user has an Articulate ID, they'll be required to log in with that to comment. If they try to not log in and list their email address and it's associated with an Articulate ID it'll also prompt them to log in. 

Also, if you look at Les's image, above the password you'll also see an option to "allow users without Articulate IDs to comment" if that is selected, they'll still be prompted to share their email.  This set up ensures there is no "Anonymous" commenting in Review. 

Alyssa Gomez

Hi Cindy!

I created a quick video demo for you that explains how the commenting feature works in Articulate Review. Check it out here!

In summary, if someone says they're being asked to enter a password, that is because their email address was used to create an Articulate ID at one time in the past. That person can use the 'Forgot Password' link to retrieve their password, or they can try and use a different email address.

I hope that helps clear things up!

Dominique PASCAL-FRANCOIS

Hi !
Thank you very much for your reply. Yes, the user has found the verification link in her spams and has finally managed to log after clicking on this link.

Dominique Pascal-François
Direction Innovation Numérique
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Téléphone fixe : +33 1 41 02 56 47 - Fax : +33 1 41 02 55 55 - Adresse mail : dominique.pascal-francois@cfpb.fr
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Cindy Whitcome

My experience is that they do not. I was confused because I was testing the link on my computer at home and my work computer - in that case because I had signed in before with my Articulate ID on both computers, it was asking for my Articulate ID and password. So be sure you are testing it with a user/computer that has never used Articulate or E-Learning Heroes. Also, if you changed your setting on the Articulate file, reboot your computer and try again. Ultimately, I got the Review process to work with a large group of reviewers - it's great!

Cindy Whitcome
Education, Outreach and Communications Specialist
Office of Compliance and Business Conduct
(617) 667-1951

Jane Koltracht

Hello,

I've been running into the same issues described above: several SME's are being prompted to enter their password in order to leave comments. The "Allow users without Articulate IDs to comment" is selected. I've viewed the video you posted earlier in this thread- we have been using Articulate Review since it was released.

This only seems to be an issue for SMEs that have reviewed courses in the past. Clearly they must have set up Articulate IDs before, although neither has an Articulate licence. One SME attempted to recover her password, but a password reset email never came. My question is: is there a way to delete articulate IDs associated with an email address? These Articulate IDs are not connected to any product licence so there is really no need for them, and I think it would be much easier for these SMEs to not have to track down or enter a password in the future in order to leave comments and simply type their email and go.

Ashley Terwilliger

Hi Jane,

I'm sorry you're SMEs are having difficulty leaving comments, and thanks for checking out the earlier videos and examples shared. 

Our team can help delete any Articulate IDs that need to be removed, and I'd ask that you have those individuals email our team at Support@articulate.com or start a case here. We'll need that email to come from the individual to confirm that we can delete it.

It's also important to keep in mind that there are two options for where a user may have to enter a password.

  • The first is if you enable a password for the entire course. That prompt would appear when a user accesses your Share link and the password would be the same for all users.
  • The second option would be if an individual already has an Articulate ID, they'll be prompted to log in if trying to comment with that email address. If they were to use a different email address and you were Allowing users without an Articulate ID to comment, then they'd just be able to enter in their email address and proceed. 

Hope that helps clarify, and let us know if you need anything else! 

Ashley Terwilliger

Hi David,

If your reviewers have an Articulate ID associated with the email address they're using to comment, that will prompt them to log in and provide their personal Articulate ID password. If they don't know what it is, they can use the Forgot Password feature to have it reset or they're welcome to use a different email address.

Aaron Schubert

Hi All,

I'm encountering the same challenges discussed here. No Password was set, and the intended Review Users do not currently have an Articulate Account. I've also tested using my Work Laptop, and a work specific email; neither of which has ever been associated with an Articulate licence.... yet a Password and email sign in is required.

My frustration here is whether or not the User ever had an account (potentially a Trial Membership) for a short period of time (and maybe years ago), the premise of Review, and the Sales pitch behind it, is that "Development is Global, and Review provides a centralised platform regardless of whether you're with Articulate or not"... There's certainly nothing in the glossy language I've seen that confirms that ones historical trial might be used as a 'welcome back, and possibly buy my product this time' marketing tool via the sign-in method and reasoning discussed by the staff in this thread. Instead, I was under the impression that I, as a licenced user, can build my course, publish it, and invite my team to review without any strings, passcodes, tricky marketing methods, and endless gateways of sign in attached. Just share the link and go... Rise allows this approach, so why doesn't Review??

As an aside, the commentary in other posts suggesting that emails are required so no posts can be 'anonymous' seems a little disingenuous to me... what does Articulate do with the emails provided that non-Articulate Users sign in with? From a Corporate Privacy standpoint I need to be transparent with my team (i.e. are they suddenly going to be receiving emails from Articulate after logging in to comment?)

Crystal Horn

Hi there, Aaron.  When you click a link to view content in Articulate Review, you'll land on a screen that looks like this:

I opened that link in a private browsing window so that I'm not signed in anywhere.  I think you're referring to the Sign In button at the top right of the screen.  To view the content or to make comments, you don't need to click that Sign In button.  Just start interacting with the course to review it. 

So, why is the Sign In button there?  Because this content is hosted on the Articulate 360 site, it includes the option to sign into 360 if you are a member.  Can you let me know if you or your reviewers are having problems viewing the content without using that Sign In button?

We require an email address to post comments for two reasons:  We use it to identify who made the comment for the course author.  We also use it to email notifications specific to that content item if there's a reply to the comment.  Apart from the content they're reviewing, people without Articulate IDs making comments will not receive any other kinds of emails from Articulate.

I can understand your concern about what we do with your reviewers' information.  We take security seriously around here, so if you have any further questions, we're happy to answer!  In the meantime, I'll share feedback about the confusion with the Sign In button at the top.

Siesonn Fontaine

I am having the same issue. I posted a Rise course for review and the SME was prompted to enter her email and password but there was no password set for the course. I tested this with another individual so I could see what is happening first hand. She was also prompted for a password. She had to create an Articulate ID in order to leave feedback. 

They can create the Articulate ID from the review link or set one up ahead of time directly by clicking here: https://community.articulate.com/user/registration/sign_up?_ga=2.114812800.660412301.1561664639-132921909.1552326077  

I don't really like having to ask that create an account in order to leave feedback but that seems to be the only thing that works. 

Ren Gomez

Hi Siesonn,

It sounds like you checked the Allowing users without an Articulate ID setting in Review 360, but your SMEs are seeing a prompt to enter their email and password. Is that right?

By default, reviewers can add comments to Review 360 projects without an Articulate ID. They’ll just be prompted to enter their email address to post comments so they can receive notifications for replies. However, if their email address is tied to an Articulate ID and if they aren’t already signed in, they’ll be prompted to enter their password. Check out this video to hopefully clear things up!

Siesonn Fontaine

Yes:

* There is no password set for the course

* It's marked to allow users w/o Articulate IDs to comment

I purposely asked someone who has ever accessed Articulate before and she had the same issue. It is still prompting them for a password after they enter their email address. As you can imagine, they don't want to have to set up an account and it's resulting in a bit of confusion on ow to review the content.

Siesonn Fontaine | She/Her/Hers | Curriculum Developer
Learning & Development
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