Creating a Review 360 Deadline?
Is there a way to automatically close a review after a set deadline so it no longer accepts new comments? Our main challenge is that reviewers continue adding feedback after the review period has ended. This creates two issues: late comments may be missed, or designers believe the work is complete only to receive additional feedback after the deadline . . . sometimes after the course has already gone to market. Is there a way to formally close reviews once the deadline has passed to prevent late submissions?Noto Sans Thai font not displaying correctly
I am working on a module in multiple languages and we have had recurring issues with fonts not displaying correctly. To remedy this we have been using language-specific versions of Noto Sans. Noto Sans Thai is not publishing correctly in Review 360. When viewed in the SL file it displays fine - see image 1 When viewed in Review 360 in Chrome one character appears bold - see image 2 When viewed in Review 360 in Firefox the same character is corrupted - see image 3 When published and viewed in SCORMcloud it is the same as image 2 The fonts are installed correctly and I have published both locally and from our server and the problem occurs with both. Any advice would be appreciated.Screenshot not right
hi! i'm struggling with the screenshot taken by Rise Review 360 when stakeholders add comments. The image does not correspond to the exact place where the comment was made so it's very difficult to understand and take action. Any tips to make this easier for me to track the comments ? Thanks so much in advance. Emilie from Montréal.Collaboration with a team
Hello, The training team at my company has expanded from just me to three total members, yay!! We just finished our first large project, but not without some obvious shortcomings. The collaboration and sharing of projects is extremely limited. We're forced to use our company's shared server for storage of Storyline files and if you've ever tried using Storyline out of a shared server you know it's not a good experience. We have to download the newest versions to our desktop, then overwrite the existing file on the shared server each time we make a change. As I'm sure you can imagine this caused some issues, and a few files actually got corrupted along the way. We also can't figure out a way to allow anyone to publish an updated storyline file to our Review Team folder. The other team members are able to publish but not update existing projects, which means we lose all of the Review comments. Do you have any suggestions for a smoother collaboration experience, or does it not currently exist? Thank you, NateQuiz review locks
Who else has experienced this? It's something new to me, and I have been using SL for 15 years. I uploaded an eLearning course to Articulate 360. At the end, there is a 10 question quiz. After passing the quiz with 80% correct or better, the user is offered the usual button to review the quiz and get the correct response to any question they answered wrong. After pressing the review button, sometimes one of the questions will display like the image below (I've removed the content). What's important to notice is the slide has locked up, the focus on the center question pane, and the previous and next buttons are dark. In this state, tab will select only browser controls, but selects nothing in the course player, including next and previous buttons, and escape does nothing. The entire activity is completely locked up, and the only thing available to do is close the browser without finishing, which is not what I want to force the user to do. What makes it more perplexing is this doesn't happen every time I use the quiz review function, and the slide that locks seems to be random. Sometimes it's the first, sometimes the second, third, sixth, seventh. I've tried to discover the cause or a pattern by trying different things, but still no clue what is happening. Any ideas are welcome. Thanks!Review 360 - Anyone experience issues with feedback not posting?
Hi, Has anyone else experienced issues where a colleague is accessing a course via Review 360 (added via email and shared link as they are not license holders), and the comments they are trying to leave as feedback are not posting? This is the information they sent me: I have logged in on my side, and there's no feedback recorded, no emails have triggered to me either. I can't work out if this is an issue with my IT systems or if it is an Articulate glitch. Any help would be appreciated!Comments Disappearing After Submission in Review 360
Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them. What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones. I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail. Review 360 - Feedback disappeared | Articulate - Community Review 360 comments missing | Articulate - Community Missing Feedback in Review 360 | Articulate - Community Comments in review link are not saved | Articulate - Community At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes? Thanks!In-lesson progress tracking not working
Recently, in some of the courses we’ve developed in Rise 360, the in-lesson tracking has not been working consistently. One or two interactions in a lesson sometimes fail to register, which prevents the completion wheel in the sidebar from changing to a checkmark. We use “Continue” buttons after each interaction, so users cannot move to the next section without completing the previous one—so how is a lesson ending up as incomplete? If a lesson is not marked as completed, it will not count towards full course completion. In these courses, users must complete 100% of the content; however, even a single incomplete lesson may result in a user appearing only 50% complete, as the full course completion updates only when all lessons are fully completed—not when lessons are partially finished. I’ve seen this issue occur in both the LMS and Review 360, so it is not related to the export or the LMS. We have also hosted previous Rise 360 exports with no issue. It also does not happen every time, but it occurs enough to cause significant issues for our learners. In some cases, learners go through the same module multiple times, yet the lesson still does not show as 100% complete. Through testing, we’ve narrowed the issue down to the in-lesson knowledge questions. If a user completes the question enough times (correct or incorrect), the lesson eventually shows as 100% complete. We do not have the knowledge questions set to require a correct answer; they only need to be answered to move on. We also have continue buttons beneath each question, so the lesson should not allow a user to proceed without completing it—yet it does. I submitted a ticket about this last week, but there has been no response yet. I’m wondering whether anyone else has experienced this issue or has any suggested workarounds. I have attached a screenshot from Review360 of the lessons not showing as complete despite reaching the end of the module and clicking all continue buttons.Articulate 360 User Guides are Moving!
Hey, everyone! As we get ready to say goodbye to 2025 and hello to 2026, we're setting you up for even greater success in the new year. In the next few weeks, we’re moving the user guides you know and love in ELH over to our other documentation database in Product Support! That means you’ll soon have a “one-stop shop" for all of your Articulate 360 documentation needs. This change will also improve the accuracy and responsiveness of Artie, our AI support agent. (Did you know you can ask Artie to find documentation for you instead of searching?) Unifying our databases enables us to analyze usage more deeply so we can better tailor our documentation to meet your needs. Plus, it gives us more options for translating user guides into other languages to serve our global community. Once everything has been transferred, the directories for the individual user guides you depend on (and may have bookmarked), like those for Storyline 360 and Rise 360, will remain available in ELH for your convenience. When you follow the links to the individual articles, they’ll take you to the Product Support knowledge base. We'll have landing pages for each Articulate 360 product there as well. We have a few more things to put in place before flipping the switch, but the transition should be seamless for you when it happens in the next few weeks. Let us know if you have any concerns or questions in the meantime.
