Comments Disappearing After Submission in Review 360
Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them. What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones. I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail. Review 360 - Feedback disappeared | Articulate - Community Review 360 comments missing | Articulate - Community Missing Feedback in Review 360 | Articulate - Community Comments in review link are not saved | Articulate - Community At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes? Thanks!Audio playback problems
I used the text-to-speech function in Storyline for several projects. In some of the projects, when I publish to Review 360 the audio doesn't play initially. If I navigate forward-back or back-forward (using the player navigation), it plays again. I tried republishing and am still getting the same issue. Help!Font not displaying correctly in custom block in Rise
I am creating a course in Rise, the font is set to Poppins. It's displaying correctly on my computer. On a colleague's computer, the font is displaying incorrectly in a Times Roman style font in the new custom blocks. Any ideas on how to resolve this issue are welcome.Share Settings Restricted in Review
Hi, I'm having an issue with the share settings in Review for my team members. When some team members (with Articulate licenses) publish Rise courses in Review, they are going to the Share Settings, but several of the settings are missing. They should have the ability to restrict access and add a password, but as you can see in the image here, it is simply a link with no other available settings. This is happening once in a while to team members with either Editor or Manager roles on the course. The Owner always has full access to the share settings, but it's just extremely inconvenient to always have the Owner go in to add a password. Any insight into why this is happening?Stop comment notifications for reviewers without Articulate ID
Hi everyone, I've sent a review 360 link to coworkers who do not have Articulate IDs. They have commented extensively on my course and I've been answering them so everyone is kept in the loop about changes and can discuss. However, I've received several complaints from coworkers receiving a large amount of notifications for comments (makes sense, we've been discussing a lot in the comments section). Now, even though there is a link at the end of the email they can click to unsubscribe/change settings for notifications, they are then asked to log in. Since they do not have an Articulate ID, this is not possible and they end up having to delete every single notification email. Is the only way to unsubscribe from notifications to register with Articulate? Or is there some other, simpler solution available?Error message when creating a review link.
I have been trying all morning to create a review link in Storyline. Hasn't been an issue in the past. I'm getting an error message that states "Something went wrong". I've tried doing a save as, publishing from my desk top and from my shared drive. I continue to get that message. Can anyone provide assistance as to what might be happening? TIANew Custom Rise Blocks not Appearing in Review
I just created and used my first custom Rise blocks--excited about this feature so I don't have to jump into Storyline to create simple interactions. One issue is that the custom interactions aren't showing in the review link I've created. I can seem them in preview mode in the course but not in review. There's no placeholder etc. It just looks as if it doesn't exist. Is this a known bug?
