Review 360 Comments Disappearing and Timing Out
Hi! We've been having issues with our reviewers leaving comments and then they disappear. We've also been having issues with frequent Time Out errors with an "Oops" error screen. The comments disappearing has been happening for the past few months and not sure if it's a bug. We had one of our reviewers recently say "When I hit post, they are disappearing." We're testing out using the Review Request feature instead of the general Review 360 links, but wanted to know if anyone else was experiencing this and what the solve was. Thanks!Review 360 Link
I have an SME we provided a review link to. It is not a private link. When she accesses the link, she is asked to sign-in to her Articulate account instead of it gong directly to Review 360. Trying to avoid having her have to create an Articulate account. Has anyone else come across this problem? It's happened to us previously with a different individual.Unlocking required course progression for client review
I just shared a Review 360 link with my clients so they can provide feedback on my course content. They requested the ability to jump around the course so each of their team members can review specific sections. Currently, they can see all the course modules laid out in Review 360, but are unable to explore ahead. Is there an option where I can disable required completion of lessons, so my clients can explore the course freely?Publish Review links in Team folder by default - Feature Request
My company has a Team subscription, when publishing to Review (from Rise/Storyline) we would like to set the default location for the Review link to be in the shared Team folder instead of the Private area for the person publishing. At the moment we have to manually move links into the Team folder after we have published. Does anyone know of a way to do this or is it a feature that could be added?Comments Disappearing After Submission in Review 360
Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them. What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones. I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail. Review 360 - Feedback disappeared | Articulate - Community Review 360 comments missing | Articulate - Community Missing Feedback in Review 360 | Articulate - Community Comments in review link are not saved | Articulate - Community At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes? Thanks!Limiting Visibility of Feedback Comments - Review360
When I have a course out with several reviewers for feedback, it would be useful if I could choose to limit visibility of everyone's feedback to just the person doing the review. For example: Person A is very influential and opinionated in their feedback comments on the course. Person B can see Person A's comments and just "echoes" them rather than providing their own, sometimes different perspective and feedback, because they do not want to be different to Person A. Please could you consider adding the option of choosing if the comments are visible to "All" reviewers or "just their own" please from our review project settings.Videos do not restart when jumping back to a cue point on the same slide
Hi everyone, I would like to know whether the following behavior is expected in Storyline. On some of my slides, I have several videos that appear and play at specific points on the slide timeline. At the end of the slide, the learner can click a “Restart” button. This button uses a trigger to jump back to a cue point located near the beginning of the same slide, before the videos start appearing. I expected the slide content, including the videos, to behave as if the learner had returned to that earlier point in the timeline. However, I noticed that when the learner clicks Restart, the videos do not play again. When their corresponding point on the timeline is reached, they remain at the end of their own media timeline, as if they had already finished playing. Is this the expected behavior when jumping back to a cue point on the same slide? Thank you for your help!Discrpencies between Review and Rise comments
In the comments column in Review, line breaks show up. When looking at the same comment within Rise, the text is rendered in a complete block without any formatting. In the comments column in Rise, comments may have a Screenshot link that I can mouse over to see which part of the lesson is related to the comment, but the same comment in Review doesn't show any screenshot. is there a reason they are different?Potential bug: feedback layers disappear after course completion (marked as completed/passed)
Potential bug: feedback layers disappear in a lightbox after the course is marked as completed/passed Hello, I think I may have identified a potential issue in Storyline related to the display of multiple layers in a slide opened as a lightbox, after the course has been marked as Completed/Passed. How my question slides work In my course, each question works as follows: after the learner submits an answer, a feedback layer is displayed: either a Correct layer; or an Incorrect layer; this layer contains the feedback and a Next button; when the learner clicks Next, they move to the following slide; at the same time, another trigger displays an additional layer that I call a “Lock” layer, whose purpose is to hide the Next button. At the end of the course, I have a summary slide that allows learners to review all the questions they answered throughout the module by opening each question slide in a lightbox. When the learner opens these questions from the summary slide, everything works as expected: the lightbox displays both the appropriate feedback layer (Correct or Incorrect) and the Lock layer on top, which hides the Next button. The issue I have noticed At the very end of the course, the learner can click a Quit Course button. This button displays a final confirmation layer with a message such as: “Are you sure you want to quit?” The learner can then choose between: Yes, quit the course No, go back to my answers The course is also marked as Completed/Passed when this confirmation layer is displayed. If the learner chooses to go back to their answers and then opens one of the previous question slides again in a lightbox, the behavior changes: the Lock layer, which is the top layer, is still displayed correctly; however, the feedback layer underneath it (Correct or Incorrect) completely disappears. As a result, the question slide is displayed with the Lock layer, but the feedback that was previously visible is no longer shown. What seems unusual This issue appears to happen only after the course has been marked as Completed/Passed. Before that point, the exact same lightboxes display the different layers correctly. Is this expected behavior in Storyline once a course has been marked as completed/passed? Or could this be a bug related to how Storyline restores or displays multiple slide layers when opening a slide in a lightbox after the completion status has been triggered? I can provide a Review 360 link to make it easier for you to see and reproduce the issue I’m describing. Thank you in advance for your help.
