Forum Discussion

TonnaHoltz's avatar
TonnaHoltz
Community Member
3 days ago

Articulate 360 is down?

Or they decided they didn't want me anymore? :)  While working in Rise 360, I was logged out and now unable to regain access to any Articulate pages or products. A variety of errors occurring after various attempts: 

Gateway time-out

The web server reported a gateway time-out error.

  • Ray ID: 8c945ebb48e4acaa
  • Your IP address: 73.176.186.102
  • Error reference number: 504
  • Cloudflare Location: Chicago

 

Add yourself as a user

You're currently an admin on this account. To use Articulate 360 apps, please add yourself to a seat on your account.

 

Pretty-print

{"name":"AxiosError"}

Articulate 360
Review 360
Rise 360
  • RussStill's avatar
    RussStill
    Community Member
    3 days ago

    I've never liked the idea that I must be online and logged in to Articulate to use the product that I've licensed. Today's example supports that!

     

  • Jay's avatar
    Jay
    Community Member
    3 days ago

    The great era of locally running software needing an internet connection to function for no reason.

    • TonnaHoltz's avatar
      TonnaHoltz
      Community Member
      3 days ago

      Thank you Ron! I checked there originally and it had not been reported. So I wondered if it was just me. Great that its been updated now. 

      • EricSantos's avatar
        EricSantos
        Staff
        3 days ago

        Hello everyone,

        We are investigating an issue impacting several Articulate 360 services, including subscription management, app usage, and access to www.articulate.com. The disruption is due to an ongoing outage with Amazon Web Services (AWS), affecting their customers. Our engineering team is collaborating closely with AWS to resolve the issue as quickly as possible.

        I apologize for the disruption, and I'll let you know as soon as we're fully operational again. For real-time status updates, please visit: https://www.articulatestatus.com

        If you'd like to receive notifications about future status changes, click the "Subscribe" button at the top right corner of the status page.

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