I use some icons form content library in my modules and I publish them in Review. It worked well but today I opened the modules and icons disappeared from Review. They are visible in story file and in preview. Republishing gives nothing.
Hi, Tatiana. Happy to help investigate this issue with you!
Could you help me with these key details?
Do you see this problem with multiple icons or specific ones?
What browser(s) are you using to view the content?
With your permission, I'd like to test one of your .story files and Review 360 URLs. If that works for you, here's where you can share that information privately with me. I'll let you know what I find, and will delete your project once we sort what's happening.
I don't know, I've noticed it with the same icon at all the places I used. I also din't use any other to compare
Chrome
I'd be glad, but right now that work fine again. Thus, my new question is: what could be related to this glitch: Review or the icon library? Will users see the same thing after publishing to an LMS? Or does the icon stay as the link even in LMS? Maybe it is better to replace them with pictures?
I'm glad to hear the icon's back, and agree that behavior shouldn't happen. So strange! What icon and version of Chrome are you using? I'll try to see if I can replicate the issue.
Also, what you see during preview should match what's in your published output – Review 360 or LMS. If you notice any discrepancies, please let me know as I'm happy to keep digging!
I use "Google Chrome is up to date Version 72.0.3626.109 (Official Build) (64-bit)" Browser
You can see the icon in the attachment. It is a close icon. That's why I'm so worry about. If it is gone user stuck in the middle of nowhere and can't beck :(
Thanks for those images, and I tested your link as well and saw the missing icon. What update of Storyline 360 are you using? Storyline 360,build 3.24.17733.0 is the latest, and you check by going to the "Help" Tab -> "About Articulate Storyline".
Also, are you able to share a copy of that .story file? With your permission, I'd like to take a look and see if I can replicate the same behavior. You can share it publicly here, or send it to me privately by uploading it here.
Great news - Storyline 360,build 3.25.18009.0 is available today, and it fixes the issue you'd run into where some objects disappeared when viewing courses in Google Chrome 72.
You will need to download and install the latest updates to republish your project and take advantage of the fix.
10 Replies
Hi, Tatiana. Happy to help investigate this issue with you!
Could you help me with these key details?
Hi Katie,
Thanks for the quick response.
Thanks for updating me, Tatiana!
I'm glad to hear the icon's back, and agree that behavior shouldn't happen. So strange! What icon and version of Chrome are you using? I'll try to see if I can replicate the issue.
Also, what you see during preview should match what's in your published output – Review 360 or LMS. If you notice any discrepancies, please let me know as I'm happy to keep digging!
Katie,
Thanks for keeping to help me.
I use "Google Chrome is up to date
Version 72.0.3626.109 (Official Build) (64-bit)" Browser
You can see the icon in the attachment. It is a close icon. That's why I'm so worry about. If it is gone user stuck in the middle of nowhere and can't beck :(
Thanks for the context, Tatiana. I hear you, and would also worry! 😅
I ran a few tests where I'm unable to recreate any issues with that specific 'close' icon on Chrome 72. Here's a link to my published Review 360 output.
Let me know if you see anything wonky there, or if the issue comes back in your output. I'll be here!
Thanks for your time, Katie.
It looks good in your example. However, I've already opened mine and I see empty space again. At the same time another user sees it as it should be.
So, I cutted and created this example for you: https://360.articulate.com/review/content/4abc313f-305f-4a78-9c0e-9c6d58d60c20/review
And see attachments please.
Any idea what is happening here?
Hi Tatiana,
Thanks for those images, and I tested your link as well and saw the missing icon. What update of Storyline 360 are you using? Storyline 360, build 3.24.17733.0 is the latest, and you check by going to the "Help" Tab -> "About Articulate Storyline".
Also, are you able to share a copy of that .story file? With your permission, I'd like to take a look and see if I can replicate the same behavior. You can share it publicly here, or send it to me privately by uploading it here.
I’ll delete it when I’m done troubleshooting.
Hi Ashley,
Thanks for your response.
I use the same version of Articulate.
Ashley I send the story file to you privately. I'll appreciate your help!
Hi Tatiana,
Great news - Storyline 360, build 3.25.18009.0 is available today, and it fixes the issue you'd run into where some objects disappeared when viewing courses in Google Chrome 72.
You will need to download and install the latest updates to republish your project and take advantage of the fix.
Hi Ashley,
Thanks for keeping me informed. I'll try it shortly and let you know if have any further questions.
Thanks a lot for helping.
Have a good day!
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