Carousel images not (always) loading
May 07, 2024
Did something recently change in carousels (both image and quote carousels) that prevent the image from properly fully loading. It seems like there might be something that prevents the image from pre-loading, which means the image tries to load only when the carousel page is visible. This affects the editor and Review.
There is now a noticeable delay (1-2 seconds) between clicking the arrow to show the next slide and the image actually appearing. The user is also unable to navigate away from a page that isn't fully loaded.
Is this just me, or have you noticed the same thing?
Example: https://360.articulate.com/review/content/8e72176c-9258-4ffe-bc8c-8498df86d227/review
9 Replies
Hi Tim,
Sorry to hear that you ran into this behavior.
I tested the carousel block in a new Rise 360 course and the images loaded just fine. Here's a recording of my test results. Can you replicate the behavior in a new Rise 360 course using a different set of images?
If the issue is specific to the images in your recording, would you mind sharing copies here so I can use them in my tests? If all images are loading slowly for you, please open a case with our support team here so we can look at what's causing the issue.
You'll notice in Jose's test it shows 'resume course' meaning he had already visited the carousel and potentially already loaded the images, to avoid recording the bug. This should be tested fresh as in Tim's recording.
I'm having the same issue. They are either compressed and don't show up at all, or skip every second picture in a carousel.
I am having the same issue as well. The images are not always loading and you have to click on the screen to get the image to appear as the image does not always show up after a delay. I thought it was just a glitch with the software but it is also happening after I load the course to my LMS system.
I am experiencing the same issue described above.
I'm experiencing the same issue. Is there an update on this?
Hi everyone!
Thank you for reaching out.
I wanted to pop in and ask if this is still occurring for you in the Carousel Image block? We'd be happy to investigate your files further within a support case.
Thanks for sharing your experience with us!
Yes, it is. And I will not be able to finish my project using Rise if this is not fixed soon.
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Kathy Kikkert
Consultant and
KP Learn Administrator
Kaiser Permanente
National Facilities Design and Construction
Learning and Development
(510) 220-8778 (mobile)
FDC-Learning & Development (kp.org)
NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. v.173.295 Thank you.
It is still not loading pictures in the carousel. Please fix.
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Kathy Kikkert
Consultant and
KP Learn Administrator
Kaiser Permanente
National Facilities Design and Construction
Learning and Development
(510) 220-8778 (mobile)
FDC-Learning & Development (kp.org)
NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. v.173.295 Thank you.