Rise Storyline block showing a play button
Apr 06, 2020
Hi,
I am developing a Rise module where I am including a couple of Storyline blocks. I am using 2 SL blocks in the same Rise section. When you reach the first one, it just shows a dark grey background with a play button in the centre. When you click the play button the SL block is active. However, the next in line SL block the SL block displays the content of the slide and I can access it without pressing a play button. Why is there a play button in the first SL block? I don't want the play button to show. There are no video or audio files in the SL slides. There are no timeline triggers in the base layer either. I have used SL blocks in other sections of this Rise module and they don't show the Play button. I have attached a screen shot. Thanks Cheers Gerry
36 Replies
Hi Gerry!
I would expect to see the play button if the first slide has audio or video, but you mentioned that the first slide doesn't contain any media.
Would you be willing to send me your course Share link so I can take a closer look? If you'd rather send it privately, click here.
Hi Alyssa,
Thanks for your prompt reply, on further investigation I actual did find a small video in a layer which I wasn't using (but might have in the future), I have now deleted the layer and it is all working great :) cheers Gerry
As a side note a good way to check for video or audio files in your SL project, use the Media Library button. This will list all media files in your project and on which slides they are being used.
Great tip, Gerry! Thanks for sharing that idea!
Is there a solution to this post that can be shared here? Thanks.
Hi Steve!
You'll see the play button covering the Storyline Block if there is audio or video on the first slide. Learners just need to click the play button to start the slides, and the media will play as expected. This is expected behavior since Chrome requires a "click" to allow autoplay of media.
You can prevent this by adding an intro slide to the beginning of the Storyline block that contains no media files.
Hi
is this still expected behaviour if there is media on the slide but not on the base layer?
I had a single slide interaction that was working fine. It plays audio by jumping to layers when you click the buttons. I made some small changes to improve usability after it has been up for a long time (I removed the seek bar, which was confusing people, and now have play, pause and restart buttons on each layer). Now, when I have re-uploaded the SL object to review, it loads with the black box. Any idea if this *should* be happening, or if it’s a bug
Thanks
Nic
Hi Nic! I would expect the play button to appear on top of the Storyline block if the first slide contains media, even on a layer.
Do you notice an improvement if you add a new slide to the beginning of the Storyline block that does not have audio or video?
I figured out a trick. I inserted a duplicate slide and took out the media. I set it to play for 2 seconds and advance automatically without a transition. No play button and the learner doesn't know the difference.
Something I have noticed here though, I assume people are talking about running the output on a PC?
I find if I run the output on ipad or android phone, the play button is always above the content to play it, without the slide having any media on it.
In fact to demonstrate this , I created a storyline file with just 1 screen and a text box on it. Nothing else.
This is far from ideal. You want the content there ready to play on an ipad/android phone, you do not want the user having to press a play button.
Does anyone know a solution for this or is this just the way it goes? Thanks.
Hi there! Learners using a mobile device will see a play button on top of any Storyline block. This is expected behavior for mobile viewing. Tapping the play button will initiate the Storyline slide to play in the mobile browser.
In my Rise lesson there is one Storyline block. On a PC no play button appears. On a tablet the play button appears and when clicked the Storyline block plays. That's all good! BUT when I preview on a phone the play button apprears (which is okay) BUT it does now respond when I click the play button. Nothing happens.
Any ideas on why it would play on a tablet but not on a phone?
Hi DJ! That definitely doesn't sound right! Would you mind if we had a look at your course? If that works for you, please send us the course Share link by opening a case here. We'll test it from our side!
Hello Alyssa and DJ Irvin this is the same issue i'm having and also the sample course on my Rise account "Employee Health and Wellness (Sample Course)" It has a Storyline block on which when i preview in tablet or phone mode the Play button doesn't seem to appear! how did you guys get this to work! When everyone is asking how to remove the play button itself!
BTW im only checking on the preview mode inside Rise that the play button appears and that the Play button does not do anything when i click into it inside Rise Phone preview mode, the same issue that DJ Irvin is having
Any more news on this
Hi Roxie!
Storyline blocks won’t play when you click the mobile phone icons during preview, but they will work as expected when you test the course from a mobile device.
You can send yourself the course Share link and open the link in a mobile browser to verify the Storyline block plays correctly!
For the storyline block, is there a way to edit the text on the black box?
Saniya you would need to rename your course in Review 360 then upload it back in Rise.
Here's a screenshot on how you can rename it in Review 360:
Once you've renamed it, just add it back to your Rise course and it should take up the name that you used.
Hope this helps!
Is there any way around this play button? I know they appear when there's audio on the first slide, but it doesn't play unless the user wants it to, so it's not like an annoying auto-play issue. This confused several users in testing since they expected a video to play, when in fact the content is mostly static, unless interacted with. It would be much less confusing without this play icon.
Hi Alex!
On desktop computers, you'll see a play button if the Storyline block contains any kind of media on the first slide. The play button may eventually disappear when your browser learns you've allowed media to play on the hosting site.
To work around this play button, you can create a new "first slide" in the Storyline content that mimics the current first slide but doesn't have any audio on it.
Simply duplicate the first slide to create a copy of it. Then, delete the audio. Finally, add your own "Start" button that jumps to the next slide.
Hi all, this happened to me today and by deleting the actual Screen Recording action from the Timeline fixed the issue. Happy days as it has been bugging me for ages. So am glad to have found a resolution!
Hi Lisa, glad to hear that you were able to fix your course. Good job!
On mobile we have to click on play and a window opens above the course and to continue we have to click on the close button on the upper left side and it often mixes with the content below.
is it possible not to open this upper window or not have the button? close
Hi Ricardo! The play button in the Storyline block on a mobile device is expected behavior. It isn't possible to disable this. You mentioned that after closing the Storyline interaction window, it mixes with the content below? Can you tell me more about how it mixes with the other content? Can you send a screenshot of how it looks like?
I'm also experiencing the same issue, even on desktop, the play button is still visible. I checked if there are any media (video/audio) on my slides that might be causing the issue; I followed other suggestion like duplicating slides and making sure there are no audio/video on the base slide.
Those are some great troubleshooting steps. Let us help you out! Click here to open a case and privately share your file with us. We'll see if we can find out what's happening.