Mike Olivieri
Mike Olivieri Staff
CTO at Articulate
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"Thanks for getting in touch with us about yesterday’s Review 360 incident. I’d like to provide more context about what happened and what ..."
  • 2 years ago04/07/22 at 8:39 pm (UTC)
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Mike Olivieri replied to the discussion Rise Courses Disappearing
"Hi Amanda, I’m very sorry you ran into this problem. I can certainly understand how worried you were. First, I want to assure you that ..."
  • over 5 years ago12/20/18 at 1:04 am (UTC)
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Mike Olivieri replied to the discussion NEW IN RISE: Process Block
"Hey all, the process block is now using the proper fonts. We're sorry about letting that bug slip through. Glad to hear you're all excite..."
  • almost 6 years ago08/02/18 at 12:34 am (UTC)
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"Hi all, The way we currently handle Storyline HTML5 fonts with ligatures makes it so the font quality matches in Storyline and in the pu..."
  • 6 years ago03/22/18 at 9:45 am (UTC)
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"Hi Elliot, we have fixed this issue. You should now see the correct time/date on your export. Let  us know if you still run into trouble. "
  • 6 years ago03/15/18 at 3:55 pm (UTC)
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Mike Olivieri replied to the discussion Export problem for articulate rise
"We have fixed this issue, it was a bug on our side. You'll need to re-export your course, but should be all set. Let us know if you still..."
  • 6 years ago03/14/18 at 8:34 pm (UTC)
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"Hey Elliot, we've confirmed this is a bug on our end. Sorry for the trouble. We'll get it fixed up real soon. I'll follow up here once we..."
  • 6 years ago03/13/18 at 9:02 pm (UTC)
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Mike Olivieri replied to the discussion Export problem for articulate rise
"Apologies for the trouble here. We're looking into this issue now. Could you please let us know which LMS you're using? "
  • 6 years ago03/13/18 at 4:00 pm (UTC)
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Mike Olivieri replied to the discussion Articulate Rise - Disable Video Seek Bar
"Hey Paul, we’re in the final round of testing now. Stay tuned, it shouldn’t be much longer. "
  • 6 years ago03/12/18 at 12:16 pm (UTC)
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Mike Olivieri replied to the discussion Printing PDF from Rise?
"Hi everyone, We know how important exporting courses to PDF is to you and are disappointed we’ve had to keep you waiting. We have our to..."
  • 6 years ago03/11/18 at 6:23 pm (UTC)
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Mike Olivieri replied to the discussion Rise VPAT and Accessibility
"Hi everyone, We know that accessibility in Rise is essential. We’re making it a priority to make sure everyone can use Rise courses. Ou..."
  • 6 years ago03/08/18 at 3:56 pm (UTC)
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"Hi everyone, We know that accessibility in Rise is essential. We’re making it a priority to make sure everyone can use Rise courses. Ou..."
  • 6 years ago03/08/18 at 3:52 pm (UTC)
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Mike Olivieri replied to the discussion Accessibility in Rise
"Hi everyone, We know that accessibility in Rise is essential. We’re making it a priority to make sure everyone can use Rise courses. Ou..."
  • 6 years ago03/08/18 at 3:44 pm (UTC)
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Mike Olivieri replied to the discussion web only export not working in Safari
"Hi Lawrence,  By default, Safari has some local file restrictions turned on. Here is a quick Peek on how to disable those. Let us know i..."
  • 6 years ago03/07/18 at 4:00 pm (UTC)
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"Hey all, "Rise" will no longer be appended to the title of a course when exported. You'll need to re-export courses to see this fix. Than..."
  • 6 years ago03/05/18 at 7:43 pm (UTC)
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"Hi all, you're right about this. We'll remove "Rise" from the output. I'll update this thread once the fix is out. "
  • 6 years ago03/01/18 at 3:51 pm (UTC)
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Mike Olivieri replied to the discussion Articulate Rise - Disable Video Seek Bar
"Charlotte and Paul, this is in development now and we're hoping to get it shipped in early March. Stay tuned, we'll update this thread on..."
  • 6 years ago02/26/18 at 4:12 pm (UTC)
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"Hi all! I’d like to provide some more detail on why the solutions we shared above are the way to go. The Storyline player needs to be abl..."
  • 6 years ago02/21/18 at 7:45 pm (UTC)
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Mike Olivieri replied to the discussion iOS share/back bar bug
"James & Robert, sorry for the trouble, this can definitely be annoying. We're working on a fix for this and will keep you updated here. "
  • over 6 years ago01/16/18 at 12:57 am (UTC)
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"Steve, we agree that making Rise courses accessible for everyone needs to be a top priority. Over the past few weeks, we've been releasin..."
  • over 6 years ago01/13/18 at 10:50 pm (UTC)
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Mike Olivieri replied to the discussion RISE course not completing to 100%
"Hi Louse, we've identified the problem and rolled out a fix. Sorry the trouble, please let us know if you still run into issues. You may ..."
  • over 6 years ago11/07/17 at 3:00 pm (UTC)
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Mike Olivieri replied to the discussion course percent complete not adding up
"Hi James, we've identified the issue and deployed a fix. Your course should now reach 100% completion. You can add the continue blocks as..."
  • over 6 years ago11/07/17 at 2:57 pm (UTC)
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Mike Olivieri replied to the discussion RISE course not completing to 100%
"Louise, we're looking into this issue now. I'll message you with a few questions about the course. I apologize for the inconvenience. "
  • over 6 years ago11/07/17 at 2:36 am (UTC)
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Mike Olivieri replied to the discussion course percent complete not adding up
"Hi James, I'm sorry for the trouble. We're looking into this issue now and I'll post here as soon as we have an update. I'll also reach o..."
  • over 6 years ago11/07/17 at 2:33 am (UTC)
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"Donald, the fix for list item text wrapping and alignment that Adam mentioned has shipped. Thanks for the feedback!"
  • over 6 years ago10/21/17 at 2:13 pm (UTC)