Steven Benassi
Steven Benassi Staff
Customer Happiness Specialist at Articulate
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Steven Benassi replied to the discussion Articulate Storyline Error Report
"Hi Rajesh! I’d be happy to help you troubleshoot this! I just had some follow-up questions: Are you working/saving locally? We always re..."
  • 1 year ago04/04/23 at 2:09 pm (UTC)
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Steven Benassi replied to the discussion Audio Button showing up in Quiz.
"Hi Russ! We do not currently have a setting to disable the volume button for certain slides and it has not yet been added as a feature re..."
  • 1 year ago04/03/23 at 8:59 pm (UTC)
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"Hi John! So sorry to hear you've encountered this setback as well! I see you've already opened a support case and my teammate Robert has ..."
  • 1 year ago04/03/23 at 6:58 pm (UTC)
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"Hi Jaqueline! I'd love to help you troubleshoot this! It sounds like changing the Feedback setting for the quiz questions might solve the..."
  • 1 year ago04/03/23 at 6:38 pm (UTC)
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Steven Benassi replied to the discussion Slide Duration
"Hi Hasan! It sounds like you want to ensure your learner is unable to proceed to other slides until they have viewed all media on the cur..."
  • 1 year ago04/03/23 at 4:27 pm (UTC)
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"Hi Cathy! I'd be happy to help with a solution that addresses user error when answering fill-in-the-blank questions in Storyline! Thank y..."
  • 1 year ago04/03/23 at 2:10 pm (UTC)
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"Hi James! Sorry to hear your learners are encountering this snag! I’d be happy to help you troubleshoot the issue that’s causing your Sto..."
  • 1 year ago04/03/23 at 12:49 pm (UTC)
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Steven Benassi replied to the discussion Black screen on preview
"Hi Jason! It sounds like you've hit a snag with getting your course slide to show up in preview mode. Not to worry; I was able to trouble..."
  • 1 year ago03/31/23 at 8:58 pm (UTC)
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"Hi Carrie! It sounds like you are having an issue editing states after applying a Master Slide layout. I’d be happy to help with this! Th..."
  • 1 year ago03/30/23 at 7:32 pm (UTC)
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"Hi HB I Designer! That sounds like a fun course! I’m sorry to hear you’ve hit this snag of character states appearing and overlapping whe..."
  • 1 year ago03/29/23 at 7:28 pm (UTC)
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Steven Benassi replied to the discussion 10 point Likert scale
"Hi Jonah! It sounds like you need some help getting your Likert scale questions and radio buttons formatted so they don’t appear crowded ..."
  • 1 year ago03/29/23 at 5:43 pm (UTC)
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"Hi Sonya! It sounds like you are trying to implement a feature that would allow your learner to pause and resume a Storyline 360 course. ..."
  • 1 year ago03/28/23 at 7:42 pm (UTC)
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Steven Benassi replied to the discussion Calling ane storyfile from another storyfile
"Hi Radha! It sounds like you are trying to link multiple courses together but have them open up in a separate window when your learner cl..."
  • 1 year ago03/28/23 at 3:07 pm (UTC)
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Steven Benassi replied to the discussion Sending Freeform Questions to a Recipient
"Hi Courteney! It sounds like you are trying to export Storyline 360 free-form quiz responses to a specific individual. I’d be happy to he..."
  • 1 year ago03/27/23 at 9:06 pm (UTC)
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"Hi Neha! I just wanted to make sure I’m understanding your question correctly. It sounds like you wanted to know if a single essay questi..."
  • 1 year ago03/27/23 at 7:04 pm (UTC)
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Steven Benassi replied to the discussion Storyline sending out xAPI data in Rise
"Hi Whitney! I just discovered this workaround one of our awesome community members shared in the Rise 360 forum. I thought this might wor..."
  • 1 year ago03/27/23 at 6:28 pm (UTC)
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Steven Benassi replied to the discussion Storyline sending out xAPI data in Rise
"Hi Whitney! It sounds like you are trying to collect xAPI data from a Storyline 360 module through a Rise 360 course. I’d be happy to hel..."
  • 1 year ago03/27/23 at 5:55 pm (UTC)
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Steven Benassi replied to the discussion Articulate Buttons Naming in Screen Reader
"Hi Ariauna! Sorry to hear you've hit this roadblock, but I'd be happy to help you troubleshoot! It sounds like you're having an issue get..."
  • 1 year ago03/23/23 at 4:48 pm (UTC)
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Steven Benassi replied to the discussion video not playing when published
"Hi Kristen! I’d love to look at the file to see what might be causing the issue! Would you mind attaching the file to this discussion by ..."
  • 1 year ago03/23/23 at 1:59 pm (UTC)
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Steven Benassi replied to the discussion Audio won't play in Articulate Review
"Hi Laurianne! I see that you've already submitted a case and were working with my teammate Georvy! I was happy to hear you found a soluti..."
  • 1 year ago03/23/23 at 1:05 pm (UTC)
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"Hi Daniela! Thank you for the update. I'm so glad to hear that solution worked for you! Please let us know if you need anything else!"
  • 1 year ago03/23/23 at 12:24 pm (UTC)
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"Hi Daniela! It sounds like you are trying to select one word from a group of text and have it trigger a pop-up text box. I’d be happy to ..."
  • 1 year ago03/21/23 at 2:58 pm (UTC)
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"Hi Diana! I see you've already submitted a support case and are working with my teammate, Matthew! It looks like Matthew replied to you w..."
  • 1 year ago03/16/23 at 7:30 pm (UTC)
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Steven Benassi replied to the discussion Translation error
"Hi Learning & Development Sorry, you're having trouble getting your Storyline 360 courses published! I’d love to help you troubleshoo..."
  • 1 year ago03/16/23 at 7:19 pm (UTC)
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"Hi Todd! It sounds like you’re trying to ensure objects in your course are visible to a screen reader. I can provide a solution for that!..."
  • 1 year ago03/16/23 at 4:19 pm (UTC)