Steven Benassi
Steven Benassi Staff
Customer Happiness Specialist at Articulate
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"Hi Proveedor 1! It sounds like you're having trouble viewing a Storyline Block on mobile devices! I see that you've also opened a support..."
  • 10 hours ago05/16/24 at 7:29 pm (UTC)
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Steven Benassi replied to the discussion JavaScript-Library & HTTP-Securty Headers
"Hi Diversity Campus! Thanks for reaching out! I see that you've previously connected with my colleague Philam, through a support case. As..."
  • 11 hours ago05/16/24 at 6:15 pm (UTC)
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Steven Benassi replied to the discussion Image in Table Cell
"Hi Melanie! Thanks for the feedback! I've included you in the feature report and will provide updates as soon as we have news to share! I..."
  • 12 hours ago05/16/24 at 4:55 pm (UTC)
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"Hi Nina! Happy to help! It's expected behavior that users will not see folders when browsing Storyline 360 content to embed as a Block in..."
  • 12 hours ago05/16/24 at 4:44 pm (UTC)
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"Hi Julie! Happy to help with this! The appearance of a play button indicates that some media is present in the Storyline Block. Is there ..."
  • 14 hours ago05/16/24 at 2:39 pm (UTC)
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Steven Benassi replied to the discussion Uploading images today
"Hi Rich! Sorry to hear you're having trouble uploading images to Rise 360! Like Karl, I was also able to upload images without issues. To..."
  • 15 hours ago05/16/24 at 2:17 pm (UTC)
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"Hi Alicia! Sorry to hear you've also run into this setback! To clarify, were you viewing the course through an LMS when you encountered t..."
  • 15 hours ago05/16/24 at 1:38 pm (UTC)
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Steven Benassi replied to the discussion Viewing my course after my free trial ends
"Hi Sedzani! As my teammate Joe shared, the content likely cannot be recovered if your free trial expired over six months ago. If it has b..."
  • 16 hours ago05/16/24 at 1:23 pm (UTC)
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Steven Benassi replied to the discussion Free trial expired
"Hi Minako! Sorry to hear you're having trouble editing your Rise 360 course! I see that you've previously connected with my colleague Mcg..."
  • 16 hours ago05/16/24 at 1:07 pm (UTC)
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"Hi Cynthia! I just replied to your other post, here!"
  • 1 day ago05/15/24 at 8:35 pm (UTC)
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Steven Benassi replied to the discussion Rise Quotation Image
"Hi Chris! I'm happy to share that we released a new update for Rise 360! This update fixes the issue you ran into where PNG images w..."
  • 1 day ago05/15/24 at 8:10 pm (UTC)
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"Hi Everyone! I'm happy to share that we released a new update for Rise 360! This update fixes the issue you ran into where PNG image..."
  • 1 day ago05/15/24 at 8:07 pm (UTC)
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Steven Benassi replied to the discussion Cut out in quotation marks
"Hi Everyone! I'm happy to share that we released a new update for Rise 360! This update fixes the issue you ran into where PNG image..."
  • 1 day ago05/15/24 at 8:04 pm (UTC)
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Steven Benassi replied to the discussion Quote C Block - Image transparency
"Hi Everyone! I'm happy to share that we released a new update for Rise 360! This update fixes the issue you ran into where PNG images wit..."
  • 1 day ago05/15/24 at 8:02 pm (UTC)
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Steven Benassi replied to the discussion Rise quotes and quotation marks
"Hi Everyone! I'm happy to share that we released a new update for Rise 360! This update fixes the issue you ran into where Quotation mark..."
  • 1 day ago05/15/24 at 7:53 pm (UTC)
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Steven Benassi replied to the discussion Using the Next button on a tablet
"Hi Cynthia! Sorry to hear you've also run into this setback! Happy to help! The behavior of the Previous and Next buttons is the same for..."
  • 1 day ago05/15/24 at 7:34 pm (UTC)
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"Happy to help, Rives! Have a great rest of your week!"
  • 1 day ago05/15/24 at 6:04 pm (UTC)
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"Hi Zoe! Sorry to hear you've run into this setback! I see that you've opened a support case, being handled by my teammate Matthew. It loo..."
  • 1 day ago05/15/24 at 3:49 pm (UTC)
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"Hi Helen! Sorry to hear you've run into this setback! To clarify, does this issue occur across all fonts or is it specific to one? Also, ..."
  • 1 day ago05/15/24 at 1:03 pm (UTC)
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Steven Benassi replied to the discussion Rise 360: Timeline Description Box
"Hi Bonita! Sorry to hear you've run into this setback! Testing the behavior on my end, across all supported browsers, I was unable to rep..."
  • 2 days ago05/14/24 at 8:37 pm (UTC)
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"Hi Nellie! Thanks for letting us know the issue has been resolved! If you run into any setbacks moving forward, don't hesitate to reach out!"
  • 2 days ago05/14/24 at 8:02 pm (UTC)
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Steven Benassi replied to the discussion Forcing "completion" of a checkbox list
"Hi Tovah! Happy to help! You can modify the settings for a Continue Block by clicking Content > Completion Type (Complete Block Direct..."
  • 2 days ago05/14/24 at 7:45 pm (UTC)
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"Hi Rekha! Sorry to hear you've run into this setback! I'm happy to share we just released a new update for Rise 360! This update fixes th..."
  • 3 days ago05/14/24 at 3:18 pm (UTC)
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Steven Benassi replied to the discussion Rise won't open lessons in my courses
"Hi Quentin! Sorry to hear you're having trouble editing Rise 360 lessons! I see that you've opened a support case as well. To clarify, do..."
  • 3 days ago05/14/24 at 3:04 pm (UTC)
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Steven Benassi replied to the discussion Articulate Rise Not Loading
"Hi Learning CBAM! Sorry to hear your Rise 360 courses aren't loading! Checking our status page, I'm not seeing any downtime reported. I w..."
  • 3 days ago05/14/24 at 2:52 pm (UTC)