mick kless
CEO
at
Compliance Education Institute
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mick kless replied to the discussion Audio lost after publishing
"As I suspected, they knew there was a bug but couldn't identify why the audio files are lost or corrupted. The issue was escalated. My co..."
- 11 months ago06/23/23 at 1:55 pm (UTC)
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mick kless replied to the discussion Audio lost after publishing
"Hi Kelly,
It's kind of interesting that there are Forum posts going back 11 years about this issue and it's never been resolved. You'd th..."
- 11 months ago06/14/23 at 12:39 pm (UTC)
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mick kless replied to the discussion Audio lost after publishing
"Thanks, Ron. But that was not the case at all. Nothing moved. In researching the issue here, it appears as though there were similar issu..."
- 11 months ago06/12/23 at 1:08 pm (UTC)
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mick kless replied to the discussion Presenter Audio Disappears and Reappears Once Loaded to LMS
"Maria - I opened a case and attached the Articulate Package file. The form asked which software product we're using but it did not list P..."
- 3 years ago04/22/21 at 3:44 pm (UTC)
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mick kless replied to the discussion Presenter Audio Disappears and Reappears Once Loaded to LMS
"Hi Maria,
Thanks for your help. Yes, the same issue occurred in SCORM cloud. I'll open a support case. "
- 3 years ago04/22/21 at 3:19 pm (UTC)
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mick kless replied to the discussion Presenter Audio Disappears and Reappears Once Loaded to LMS
"Hi Lauren,
Thank you for the response. We've tried Chrome, Edge and Firefox and have the same result. We published to web format and ever..."
- 3 years ago04/21/21 at 1:38 pm (UTC)
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mick kless replied to the discussion Expert Consultant Needed Immediately - StoryLine 360/Presenter 360/QuizMaker 360
"Hi Lauren - issue has been resolved. Articulate certainly has its
eccentricities. One quiz works fine when using Presenter 360 and Quizm..."
- over 3 years ago09/11/20 at 7:56 pm (UTC)
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mick kless replied to the discussion Imported PPT file with QuizMaker shows questions as multiple items
"Thank you, Ren. I appreciate the feedback. Turned out that the issue was
that StoryLine 360 imported a QuizMaker quiz and converted the ..."
- over 3 years ago09/11/20 at 7:42 pm (UTC)
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mick kless replied to the discussion Expert Consultant Needed Immediately - StoryLine 360/Presenter 360/QuizMaker 360
"Yes, not an issue. Here's the scenario:
We moved from Presenter 13 to Articulate 360. Due to a bug in 360, we have
to import our cou..."
- over 3 years ago09/11/20 at 1:51 am (UTC)
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mick kless replied to the discussion 360 UPGRADE FAILURE
"Excellent! I really appreciate the follow up.
MICK KLESS, CEO, CRVPM lll
917.837.6970 (direct)
732.800.0744, ext 6 (office)
Sent from..."
- almost 4 years ago05/22/20 at 7:02 pm (UTC)
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mick kless replied to the discussion 360 UPGRADE FAILURE
"Angelo is great but my issue IS NOT BEING RESOLVED and this has become extremely frustrating. The issue needs to be escalated. We haven't..."
- almost 4 years ago05/22/20 at 12:59 am (UTC)
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mick kless replied to the discussion Upgrade to Articulate 360 Woes
"Here it is 2 years later and I'm getting a similar error when trying to upgrade to 360. I had to open a case with support. We have a ton ..."
- 4 years ago05/13/20 at 9:30 pm (UTC)
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mick kless replied to the discussion iPad & iOS volume issue
"Christie,
We packaged and uploaded it.
Regards,
Mick
Mick Kless, CRVPM
President & CEO
Compliance Education Institute
..."
- over 8 years ago11/04/15 at 7:27 pm (UTC)
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mick kless replied to the discussion iPad & iOS volume issue
"Ok. What email address should I send it to?
By the way, we never had issues previously but a user reported the problem
and then we ..."
- over 8 years ago11/02/15 at 4:35 pm (UTC)
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mick kless replied to the discussion Quiz answers word-wrap and block other choices
"I'm at Update 6: 1507.2416"
- over 8 years ago08/31/15 at 11:48 pm (UTC)
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mick kless replied to the discussion Moving a course from one computer to another
"Thanks Ashley. Things are under control again
Mick Kless, CRVPM
President & CEO
Compliance Education Institute
R.I.S.C. Associ..."
- almost 9 years ago08/06/15 at 8:29 pm (UTC)
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mick kless replied to the discussion Launching Audio Editor crashes system
"THE ATTACHMENT IS A SCREEN SHOT OF THE EMAIL REPLY I SENT TO JUSTIN"
- almost 9 years ago07/22/15 at 6:03 pm (UTC)
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mick kless replied to the discussion Launching Audio Editor crashes system
"I replied to Justin's (Articulate Support) email to me after opening a support case (Articulate Case # 00611112) and apparently it was po..."
- almost 9 years ago07/22/15 at 5:35 pm (UTC)
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mick kless replied to the discussion Launching Audio Editor crashes system
"Thanks Justin. I looked in the forums and others have exactly the same
problem and there doesn't seem to be a solution. In fact, here's ..."
- almost 9 years ago07/22/15 at 5:12 pm (UTC)
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mick kless replied to the discussion Launching Audio Editor crashes system
"Yes, we're working locally. We reinstalled on one of the pc's and the problem still happens. I'll contact the support team."
- almost 9 years ago07/22/15 at 4:15 pm (UTC)
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"Thank you, Phil. Are you aware of any method to output a single file for distribution on CD/DVD? It would need to contain the audio, vide..."
- almost 9 years ago05/21/15 at 12:06 pm (UTC)
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mick kless replied to the discussion Scrolling answer box in QuizMaker
"Leslie,
All that does is make the text smaller and illegible which is the existing issue I'm trying to solve. I want the text to stay th..."
- over 9 years ago12/22/14 at 3:11 pm (UTC)
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mick kless replied to the discussion Quiz should not allow user to resume but still does
"Yes, that's what happened. And not being able to resume content is a major problem! The quiz is embedded in Presenter so it looks like we..."
- almost 10 years ago08/05/14 at 8:22 am (UTC)
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mick kless replied to the discussion Creating a Question Pool to Select From
"Leslie,
Thank you again for your help. That's exactly what we were trying to accomplish. In 1 week's time, we have migrated our coursewa..."
- almost 10 years ago07/15/14 at 9:16 am (UTC)
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mick kless replied to the discussion Video processing time
"I found the issue. I looked at the camera settings and it was set to 800 x 600. I changed it to 320 x 240 and it probably took 1 minute t..."
- almost 10 years ago07/14/14 at 8:02 am (UTC)