Scenarios are a great way to bring your training to life. They add authenticity and personality to your courses through the use of characters and dialogue. Topics that are often challenging to train on, such as soft skills, are the perfect type of material for scenarios.
Creating scenarios is faster and easier than ever with the scenario block in Rise 360. To add a scenario block to your course, pop into any existing lesson and expand the All Blocks library. You’ll find the scenario block under the interactive blocks. Here’s an animated .GIF to show you what I mean:
Click to add a scenario block to your lesson and then click the Edit button on the scenario block to start customizing it with a character, background image, and dialogue and feedback text.
Once you get the gist of customizing scenario blocks, you’ll probably start thinking of brand new ways to add branching and linear scenarios to your courses. To kick-start your creativity, here are a few ideas for the types of content you can bring to life with scenarios.
Training topics like communication skills, problem-solving abilities, and other soft skills are notoriously difficult because they're nuanced and contextual. Scenarios, particularly branching scenarios, are a great fit for training these types of topics because you can present realistic situations that are more nuanced and give people a chance to experience the consequences of their choices.
Customer Service Training
Providing customers with a consistent, high-quality experience is vital to your business. That means your customer service reps need a space to practice their customer interactions and learn from their mistakes. The scenario block in Rise 360 is a great way to simulate a customer conversation since you can use the characters’ facial expressions and feedback to let learners know how they’re doing in the scenario—and whether their customer service skills are up to par.
Sales conversations can be difficult, but practicing them has never been easier thanks to the scenario block in Rise 360. Use the characters to bring sales conversations to life and practice selling techniques without any pressure or risk, as you can see in the example below.
I think these ideas and examples show how easy it is to bring training materials to life with the scenario block.
What do you think? How are you using scenario blocks to upskill your learners? Share your experiences with us in a comment.
Want to try something you learned here, but don’t have Articulate 360? Start a free 30-day trial, and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning. If you have any questions, please share them in the comments.