Hi BDJP! Carlo has replied in your support case! Please let us know if you haven't received an email from support@articulate.com.
How do I change my user name?
\nThere are a few ways to do this. For example, you can:
\nHow do I change my notification preferences?
\nLog in to E-Learning Heroes, select your avatar image, and then My Settings from the dropdown menu. On the next screen, select the Follows & Notifications tab. Scroll down to the section on Email Notifications to modify the frequency or disable notifications completely.
\nWhat are the rules about posting content on ELH?
\nRead our community guidelines for the details.
\nWhat roles exist in the ELH community?
\nThe community is made up of a few different roles:
\nHow can I become a Super Hero?
\nFind out Everything You Need to Know About Articulate Super Heroes.
\nHow can I get more involved with the community?
\nThere are tons of fun ways to get more involved with the community! Here are some ideas:
\nHow can I participate in the weekly challenges?
\nIt’s easy! Just follow the steps outlined here: Why & How To Participate in the Weekly Challenges on E-Learning Heroes.
\nShould I start a new discussion or add a comment to an existing one?
\nIf you read a recent post that describes an issue that sounds exactly like yours, feel free to add a comment.
\nIf the discussion is months or years old or if the topic is similar but not exactly the same, it’s best to start a new discussion. You can always link to the older or similar post if you think it’d be helpful.
\nCan I use ELH downloads for my project?
\nYes! You can use any of the downloads shared on E-Learning Heroes for your personal or commercial e-learning projects. However, please don’t distribute these assets. Instead, refer people back to the community. For more details, review our Terms of Use.
\nHow can I edit a discussion or example I posted?
\nOpen the discussion or example, click on the gear icon at the upper right-hand side of the post, select Edit, make changes, and hit Publish.
\nHow can I edit a comment I left on a post?
\nSimply click on the ellipsis, select Edit, make the desired changes, and hit Reply.
\nHow do I close my account?
\nLog in to E-Learning Heroes, select your avatar image, and then My Settings from the dropdown menu. On the next screen, select the Security & Account tab. Select Close Account.
\nNOTE: Closing your account will remove your personally identifiable information, such as your name, email address, and other profile details. Your content, such as posts and replies, will remain in the community as authored by “Deleted User.”
\nYou cannot reopen your account after you close it. To rejoin, you must re-register and start from scratch.
\n\n
When should I submit a support case instead of starting a discussion?
\nIf you run into an issue you think might be a bug or you want our Support Engineers to help troubleshoot a file, it’s best to open a support case rather than start a discussion.
\nHow do I submit a support case?
\nYou can connect with our Support Team in a support case or via live chat. Remember share your file, a screen recording or screenshot, browser details, and a link to view your published course so our team can better assist you.
\nCan I call and talk to someone on the phone?
\nWe don’t offer phone support, but we do offer chat support.
\nHow do I submit a feature request?
\nThere are two ways to do this:
\nRemember to include as much detail as possible so we understand what the feature is and how you’ll use it. For example, if it would solve a problem you’re having currently, what is it that you’re currently unable to do and how will this feature solve it? What impact does it have on your daily productivity?
\nHow do I get in touch with the sales team?
\nIf you’re based in the US or Canada, you can reach out to the sales team via email at this address: sales@articulate.com
\nIf you’re based in another country, you can find the contact information for your country on this page.
\nWhere can I see information on upcoming Articulate 360 features?
\nYou’ll find upcoming feature information on our roadmap.
\nHow do I create an e-learning course?
\nFollow the steps in this article: 8 Simple Steps for Creating Online Training.
\nHow do I make sure my course is accessible?
\nWe have tons of resources that’ll help you create accessible courses. Check them out below:
\n\nHow do I decide whether to use Storyline or Rise for my course?
\nOur customers say that Rise is their go-to for most of their courses. But if you need something more custom and immersive, Storyline might be a better fit. Here are some articles that can help you decide:
\n\nHow do I share my course with learners?
\nThere are several different ways to do that, outlined in this article: How to Share E-Learning Courses with Learners.
\n\n
Have a question that’s not listed here? Feel free to add a comment below or post a new discussion.
","kudosSumWeight":3,"postTime":"2024-08-27T08:48:15.129-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/images/bS0xMTk2NTU5LWttWWl0dA?revision=17\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:community","text":"community","time":"2016-11-08T04:16:53.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":6,"rawTeaser":"","introduction":"","coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""},"currentRevision":{"__ref":"Revision:revision:1196559_17"},"latestVersion":{"__typename":"FriendlyVersion","major":"9","minor":"0"},"metrics":{"__typename":"MessageMetrics","views":865},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"placeholder":false,"originalMessageForPlaceholder":null,"contributors":{"__typename":"UserConnection","edges":[]},"nonCoAuthorContributors":{"__typename":"UserConnection","edges":[]},"coAuthors":{"__typename":"UserConnection","edges":[]},"blogMessagePolicies":{"__typename":"BlogMessagePolicies","canDoAuthoringActionsOnBlog":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.blog.action_can_do_authoring_action.accessDenied","key":"error.lithium.policies.blog.action_can_do_authoring_action.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"\n| \n How do I change my user name? \n | Log in to E-Learning Heroes, click your avatar image, and select My Settings from the dropdown menu. On the next screen, click the Edit button next to your user name and you’ll be able to change it there. NOTE: User names are limited to 15 characters. They can include letters, numbers, dashes, and underscores. |
| How do I change my profile picture? | Your E-Learning Heroes profile picture comes from your Articulate account. To change your picture, go to your Articulate account, click on your picture, and upload a new one. The change will be applied everywhere, including on E-Learning Heroes. |
| How do I stay up to date on the latest E-Learning Heroes content? | \n There are a few ways to do this. For example, you can: \n
|
| \n How do I change my notification preferences? \n | \n Log in to E-Learning Heroes, select your avatar image, and then My Settings from the dropdown menu. On the next screen, select the Follows & Notifications tab. Scroll down to the section on Email Notifications to modify the frequency or disable notifications completely. \n |
| \n What are the rules about posting content on ELH? \n | \n Read our community guidelines for the details. \n |
| \n What roles exist in the ELH community? \n | \n The community is made up of a few different roles: \n
|
| \n How can I become a Super Hero? \n | \n Find out Everything You Need to Know About Articulate Super Heroes. \n |
| \n How can I get more involved with the community? \n | \n There are tons of fun ways to get more involved with the community! Here are some ideas: \n
|
| \n How can I participate in the weekly challenges? \n | \n It’s easy! Just follow the steps outlined here: Why & How To Participate in the Weekly Challenges on E-Learning Heroes. \n |
| \n Should I start a new discussion or add a comment to an existing one? \n | \n If you read a recent post that describes an issue that sounds exactly like yours, feel free to add a comment. \nIf the discussion is months or years old or if the topic is similar but not exactly the same, it’s best to start a new discussion. You can always link to the older or similar post if you think it’d be helpful. \n |
| \n Can I use ELH downloads for my project? \n | \n Yes! You can use any of the downloads shared on E-Learning Heroes for your personal or commercial e-learning projects. However, please don’t distribute these assets. Instead, refer people back to the community. For more details, review our Terms of Use. \n |
| \n How can I edit a discussion or example I posted? \n | \n Open the discussion or example, click on the gear icon at the upper right-hand side of the post, select Edit, make changes, and hit Publish. \n |
| \n How can I edit a comment I left on a post? \n | \n Simply click on the ellipsis, select Edit, make the desired changes, and hit Reply. \n |
| \n How do I close my account? \n | \n Log in to E-Learning Heroes, select your avatar image, and then My Settings from the dropdown menu. On the next screen, select the Security & Account tab. Select Close Account. \nNOTE: Closing your account will remove your personally identifiable information, such as your name, email address, and other profile details. Your content, such as posts and replies, will remain in the community as authored by “Deleted User.” \nYou cannot reopen your account after you close it. To rejoin, you must re-register and start from scratch. \n |
\n
| \n When should I submit a support case instead of starting a discussion? \n | \n If you run into an issue you think might be a bug or you want our Support Engineers to help troubleshoot a file, it’s best to open a support case rather than start a discussion. \n |
| \n How do I submit a support case? \n | \n You can connect with our Support Team in a support case or via live chat. Remember share your file, a screen recording or screenshot, browser details, and a link to view your published course so our team can better assist you. \n |
| \n Can I call and talk to someone on the phone? \n | \n We don’t offer phone support, but we do offer chat support. \n |
| \n How do I submit a feature request? \n | \n There are two ways to do this: \n
Remember to include as much detail as possible so we understand what the feature is and how you’ll use it. For example, if it would solve a problem you’re having currently, what is it that you’re currently unable to do and how will this feature solve it? What impact does it have on your daily productivity? \n |
| \n How do I get in touch with the sales team? \n | \n If you’re based in the US or Canada, you can reach out to the sales team via email at this address: sales@articulate.com \nIf you’re based in another country, you can find the contact information for your country on this page. \n |
| \n Where can I see information on upcoming Articulate 360 features? \n | \n You’ll find upcoming feature information on our roadmap. \n |
| \n How do I create an e-learning course? \n | \n Follow the steps in this article: 8 Simple Steps for Creating Online Training. \n |
| \n How do I make sure my course is accessible? \n | \n We have tons of resources that’ll help you create accessible courses. Check them out below: \n\n |
| \n How do I decide whether to use Storyline or Rise for my course? \n | \n Our customers say that Rise is their go-to for most of their courses. But if you need something more custom and immersive, Storyline might be a better fit. Here are some articles that can help you decide: \n\n |
| \n How do I share my course with learners? \n | \n There are several different ways to do that, outlined in this article: How to Share E-Learning Courses with Learners. \n |
\n
Have a question that’s not listed here? Feel free to add a comment below or post a new discussion.
","revisions({\"constraints\":{\"isPublished\":{\"eq\":true}},\"first\":1})":{"__typename":"RevisionConnection","totalCount":17}},"Conversation:conversation:1196559":{"__typename":"Conversation","id":"conversation:1196559","solved":false,"topic":{"__ref":"BlogTopicMessage:message:1196559"},"lastPostingActivityTime":"2025-03-25T06:26:46.939-07:00","lastPostTime":"2025-03-25T06:26:46.939-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:1196559":{"__typename":"ModerationData","id":"moderation_data:1196559","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/images/bS0xMTk2NTU5LWttWWl0dA?revision=17\"}":{"__typename":"AssociatedImage","url":"https://community.articulate.com/t5/s/rwgqn69235/images/bS0xMTk2NTU5LWttWWl0dA?revision=17","title":"FAQs.png","associationType":"BODY","width":1512,"height":760,"altText":""},"Revision:revision:1196559_17":{"__typename":"Revision","id":"revision:1196559_17","lastEditTime":"2025-03-20T06:52:53.090-07:00"},"BlogReplyMessage:message:1221438":{"__typename":"BlogReplyMessage","id":"message:1221438","conversation":{"__ref":"Conversation:conversation:1196559"},"author":{"__ref":"User:user:1055541"},"revisionNum":1,"uid":1221438,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:articles"},"subject":"Re: E-Learning Heroes (ELH) FAQs","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1221438"},"parent":{"__ref":"BlogTopicMessage:message:1196559"},"body":"Hi BDJP! Carlo has replied in your support case! Please let us know if you haven't received an email from support@articulate.com.
","body@stringLength":"523","rawBody":"Hi
